Eng 5, Engineering Ops Job in Greenwood Village 80111, Colorado Us
Job Description
Eng 5, Engineering Ops
Tasks:
- Drives issues through closure engaging all appropriate resources.
Leads technical bridges and provides troubleshooting direction.
Functions with great autonomy and independently provides guidance and
recommended solutions to complex technical issues within and outside the
department.
- Acts as an advocate for Engineering Operations procedures, policies,
and processes. Ensures projects are fully integrated into the operations
environment including lifecycle problem management from front line CARE
through Engineering.
- Creates data and metric systems to track operational workflows;
maintains records of results and feedback. Analyzes data and metrics,
identifies problem areas, and provides actionable insight to management.
- Provides input to engineering and vendors on defects and required
enhancements. Provides consultative direction and develops long-term
objectives and plans. Determines resources, technology, and course of
action to achieve results.
- Reports performance related to operations and project status to
management. Identifies and recommends areas requiring change or
modification.
- Performs complex and routine maintenance tests for designated areas of
engineering. Identifies and isolate issues. Ensures that all
maintenance is properly validated to minimize subscriber impact to
(ideally) zero.
- Plans and directs multiple projects, often spanning different
engineering disciplines within the organization, to develop strategies,
proposals, and communications plans.
- Leads the integration of projects into operations including
instrumentation, automation, standardization, and methods/procedures.
Applies expert engineering methodologies in one or more engineering
areas
- Advocates for internal/external customers' business leads--must
influence and drive Comcast executives to make new investments in
technology and opportunities. Serves as internal expert within
department relative to the most complex development problems and
provides solutions which are highly innovative and ingenious.
- Provides functional, team, and program leadership on a regular basis
on multiple projects, spanning different engineering disciplines within
the organization. Takes the lead on developing new principles and
concepts.
- Consistent exercise of independent judgment and discretion in matters
of significance.
- Regular, consistent and punctual attendance. Must be able to work
nights and weekends, variable schedule(s) as necessary.
- Other duties and responsibilities as assigned.
This Principal Engineer role is responsible for leading and improving, as a technical expert, the continuous improvement and availability of the Comcast national IP network core. The National Operations organization is accountable for deploying and stabilizing new code, technologies, services, and protocols in support of Voice, Video, Commercial, Data, and Network services in a 7*24 environment. The Principle leads standardization, automation, and service focused instrumentation development initiatives, provides subject matter expertise for challenging and complex routing environments and engages with engineering, architecture and supplier development teams to resolve unique network problems at unprecedented scales. As a partner with engineering, suppliers and regional organizations the goal of this role is to drive continuous improvement for one of the world's largest converged IP networks.
Typical challenges and opportunities include, planning and directing project teams and troubleshooting unique and complex internetworking design issues. This technical leader is a natural mentor, proactively provides technical solutions to challenging network problems and is a peer participant in new product development and implementation. With a heritage of innovative thinking and an aptitude for tackling complex network puzzles, the ideal candidate enjoys leading by example and encouraging teams to think openly about unique and effective solutions.
Core Responsibilities:
- Drives issues through closure engaging all appropriate resources. Leads technical bridges and provides troubleshooting direction. Functions with great autonomy and independently provides guidance and recommended solutions to complex technical issues within and outside the department.
- Acts as an advocate for Engineering Operations procedures, policies, and processes. Ensures projects are fully integrated into the operations environment including lifecycle problem management from front line are through Engineering and Architecture.
- Deep knowledge of design and operation of commercial, voice, video, commercial, and data services across IP networks.
- Experience across networking gear with applicable depth across protocols, multi and unicast, MPLS, IP management, DNS, traffic management, and sparing.
- Demonstrated ability to partner across broader organizations, presentation skills, and strong communicator.
- Ability to thrive in a fast paced, multi-cultural, customer-oriented environment.
- Communicate and collaborate effectively with peers, management, vendors, and other key stakeholders to achieve goals.
- Creates data and metric systems to track operational workflows; maintains records of results and feedback. Analyzes data and metrics, identifies problem areas, and provides actionable insight to management.
- Provides input to engineering and vendors on defects and required enhancements. Provides consultative direction and develops long-term objectives and plans. Determines resources, technology, and course of action to achieve results.
- Reports performance related to operations and project status to management. Identifies and recommends areas requiring change or modification.
- Performs complex and routine maintenance tests for designated areas of engineering. Identifies and isolate issues. By developing and deploying automation, ensures that all maintenance is properly validated to minimize service impact to (ideally) zero.
- Plans and directs multiple projects, often spanning different engineering disciplines within the organization, to develop strategies, proposals, and communications plans.
- Leads the integration of projects into operations including instrumentation, automation, standardization, and methods/procedures. Applies expert engineering methodologies in one or more engineering areas
- Advocates for internal/external customers' business leads--must influence and drive Comcast executives to make new investments in technology and opportunities. Serves as internal expert within department relative to the most complex development problems and provides solutions which are highly innovative and ingenious.
- Provides functional, team, and program leadership on a regular basis on multiple projects, spanning different engineering disciplines within the organization. Leads the development of new principles and concepts.
- Consistent exercise of independent judgment, integrity and discretion in matters of significance.
Required Skills:
Requirements:
- Masters Degree or Equivalent
- Engineering, Computer Science
-
- Generally requires 11+ years related experience
Education Level: Masters Degree or Equivalent
Field of Study: Engineering, Computer Science
Certifications:
Years Experience: Generally requires 11+ years related experience
Compliance: Comcast is an EEO/AA/Drug Free Workplace.
Disclaimer: The above information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications
Comcast is an Equal Employment Opportunity/Affirmative Action/Drug-Free workplace employer.
Comcast is an Equal Employment Opportunity/Affirmative Action/Drug-Free workplace employer.