ENGAGEMENT DIRECTOR Job in Campinas Region
Sobre nosso cliente:
Our client is a leading global with significant operations in Brazil.
Oferta:
Reporting to the head of BPO Americas, your main responsibilities will include:
- Provision of account management disciplines, business management processes, and associated reporting;
- Responsibility for financial performance of client contracts against budget;
- Managing service delivery teams and acting as a positive role model for staff;
- Ensuring that all service levels are met;
- Operational compliance to ensure BPO fulfils its contractual obligations, including all obligations relating to services and deliverables;
- Attending client workshops and negotiation meetings as required;
- Ensuring prompt identification and resolution of Service delivery issues;
- Managing other administrative functions such as security, facilities and third party contracts;
- Building and strengthening client relationships and developing new opportunities to grow the contract/s;
- Developing strong networks in the functional business lines within the organisation as well as with the key client stakeholders, whilst being mindful of internal protocol.
Perfil desejado:
The successful candidate will need to be a self motivated; enthusiastic individual able to communicate at all levels with a proven track record of working on their own initiative. Excellent organisational, inter personal, written and oral communication skills along with the ability to work well under pressure.