Engagement Manager Associate Job in Rochester 14564, New York Us
Scope of Position:
The Engagement Manager Associate serves as a key member within the Enterprise Business Segment and is responsible for the following three primary activities:
· Works with the account Engagement Manager (EM) and account team in managing the data and delivery of company products and services according to contracted business solution goals and objectives.
· Assists with contract modifications, account reviews and billing verification.
· Facilitates internal and client meetings and collaborates with team on project deliverables .
Primary Actions:
· Collaborates with the SMS team managing the complex relationship between functional areas/departments and assists in the planning and delivering of end-to-end services.
· Collaborates with functional areas/departments to:
Ø Consolidate Client data into Service Activity Reviews.
Ø Work with the Client and SMS team on contract modifications.
Ø Collaborate with the account EM and Account Executive on sales activity and projects.
Ø Facilitate client/internal meetings and document meeting notes and actions.
Must Requirements (including any physical requirements):
The Associate must have proficiency in the following four core areas:
Technology:
- Aptitude for learning new technologies quickly
- Experience in project coordination
- Expertise with MS Office, Excel and Power point.
People:
- Strong communication skills.
- Strong leadership skills.
- Strong organization and time management skills.
Client:
- Experience with sales/business relationships
- Experience in collaborating with cross functional teams.
Business:
- Experience in developing business documents.
- Experience in working on multiple concurrent efforts.
- Willingness to travel