Engineer 3, Engineering Operations50110543 Job in Greenwood Village, Colorado US
Engineer 3, Engineering Operations50110543
Tasks: - Skills in Areas of Focus: SYSTEMS- Design, code, test, deploy and evaluate highly reliable programs/scripts in Perl, C, C++, etc. Administers and deploys configuration changes in a Weblogic, Unix, Linux environments. Develops and implements fail over procedures to mitigate impacts resulting from failures in the application or infrastructure. NETWORK- Load balancer, firewalls, routers, CMTS, associated protocols, advanced troubleshooting, protocols, multi and uni-caste, MPLS, IP management, DNS, traffic management, and sparing. VOICE- PSTN, SIP, routing, Cedar Point, Cisco, IMS, SS7, carrier to carrier troubleshooting, etc. COMMERCIAL- Axerra, Ciena, Juniper, Layers 1, 2, 3, ENS, and associated services. VIDEO- DSG and 2way conduit applications, channel migration from the headend to the CRAN, set-tops, IP video deliver - i.e. RPD's, OM-1000's, and NC-1500's, MPEG troubleshooting, through a variety of highly complex analytical duties in the testing and evaluation of Comcast's network, - Performs a variety of highly complex analytical duties in the planning, deployment, testing, and evaluation of Comcast's network, products, and services including CRAN, CMTS, and the IP platform, Voice, Data, Commercial, Systems, and Video platform. Works closely with vendors and field to identify and drive improvements across the topology. - Directs third party agencies (i.e. ATT, Verizon,) internal resources, and external resources while troubleshooting and resolving complex peer-to-peer or vendor/supplier troubles focusing on rapid restoration. Devises and implements strategies for solving complex technical issues directly impacting internal and external customers or increasing performance across broad ecosystems. - Develops, produces, and reviews documentation, instructional and procedural manuals for other employees to utilize to resolve complex problems or make network improvements. Examples include: complex processes for acceptance of new products (i.e. cable modems, systems, etc,) testing such as operational readiness, tools focused on automation (i.e. IP scope tool,) etc. - Supports all the XNOC tools and alarms; analyzes systems needs and determines prioritization of break/fix scenarios; implements code changes and suggests improvements. Ensures the availability of networking services; studies, evaluates, analyzes, and monitors the network and services to determine problem areas and/or areas of concern. Monitors, isolates, triages, and resolves outages and impairments. Identifies and implements opportunities for improvement across XNOC and XOC. - Ensures databases, applications, hardware, and other related resources are properly maintained and devises strategies to improve performance. Provides subject matter expertise for all network equipment and provides technical training and support to other operational groups. Updates code and software to ensure proper system performance. Continually looks for ways to improve services. - Provides clear, crisp, and concise technical communication and coordination during large outage scenarios. - Directly executes changes, in the network and across systems, focused on deploying new services, implementing changes, and stabilizing products following established change management processes. Accountable for configuration management techniques, ensuring infrastructure is correctly aligned and fully compliant with standards. - Accountable for understanding and managing services across highly complex ecosystems cutting across multiple technologies, organizations, people, companies, and solutions. Requires detailed understanding of complex interdependencies/intradependencies. Accountable for providing technical assessment of complex changes across ecosystems to ensure resolutions of potential conflicts before impacting intra-/inter- related vertical systems. Develops and reports on metrics which show system uptime and overall service desk compliance to ITIL standards. - Possesses advanced depth and breadth of knowledge across two to five major ecosystems/technologies requiring technical competency, advanced training, and outstanding verbal and written communication skills. Leverages engineering methodologies across multiple areas of focus. Possesses advanced working knowledge and application of process design, client server technology, and internal/external processes. Provides training and coaching to NSAR, CARE, sub-set of field organizations, peers, vendors, third parties, and more junior engineering operations staff. Provides insight across complex inter-operability and cross ecosystem. Looks to understand and drive efficiencies across other XNOC desks. - Consistent exercise of independent judgment and discretion in matters of significance. - Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary. - Other duties and responsibilities as assigned. Requirements Requirements: - Bachelors Degree or Equivalent - Engineering, Computer Science - - Generally requires 5-8 years related experience Strong Unix, Linix or RedHat Required Understanding of IPV 46 Routing and Translation experience IP Network skills Comcast is an Equal Employment Opportunity/Affirmative Action/Drug-Free workplace employer.