Enrollment Specialist

Enrollment Specialist - Sales (Novato, CA)

No matter what your job title, the work you do at Kaiser Permanente supports the health and well-being of our members. All 8.7 million of them. That's because each of us-from our financial professionals and IT team members to our RNs and physicians on the front line of care-shares a commitment to providing the best possible care experience. With locations across the United States, we offer the opportunity to build a rewarding career in an environment that supports your success. Join us and put your beliefs into practice. Kaiser Permanente Enrollment Specialist Novato, CA The Enrollment Specialist is accountable for creating sales opportunities through targeted enrollment activities to increase membership build support for Kaiser Permanente. Essential Functions: - Establishes maintains purchaser relationships to optimize potential for growth - Engages local/ branch account contacts union contacts to ensure understanding of commitment to KP - Understands purchaser opinions about KP identifies key KP personnel who can enhance the business relationship - Identifies community business leaders who influence key accounts purchasers - Understands purchaser's business business challenges - Identifies purchaser needs develops appropriate solutions - Follows up on purchaser issues concerns in a timely accurate manner - Continuously engages local personnel at key influence levels proactively communicates advantages of KP link to purchaser business needs - Plans conducts purchaser meetings presentations - Understands overall account strategy implements a local communication plan that supports it - Identifies acts on enrollment opportunities works w/ account managers group contacts to determine group specific open enrollment needs - Develops executes strategies for open enrollment tracks monitors open enrollment activity - Completes post-open enrollment analysis, lessons learned, report analysis to account managers - Initiates opportunities outside of open enrollment to engage w/ members potential members to ensure understanding of commitment to KP - Engages contacts to identify opportunities for KP visibility w/ employees - Develops presents proposals to account manager contacts - Develops plan for acting on opportunities, executes strategies, evaluates success - Identifies works new hire enrollment strategies in targeted accounts high new hire potential accounts - Analyzes open enrollment opportunities proposes options to maximize KP's visibility - Establishes maintains internal communication links to ensure timely accurate internal external customer reporting - Communicates purchaser issues regarding book-of-business to account manager - Understands when purchaser issues pose an urgent threat notifies account manager - Utilizes tracking systems to identify, analyze, report purchaser trends to internal stakeholders to improve systems processes - Shares improvement ideas that emerge through engagement w/ purchasers Requirements