Enterprise Account Manager German Job in Dublin, Dublin Ireland
Enterprise Account Manager German
The Enterprise Account Manager position is a fundamental component of the PayPal Merchant Operations team, serving as a primary contact for a portfolio of large and strategically important merchant clients.
The role provides account management support in two capacities: as the primary contact for an assigned portfolio of large merchants and as a key member of a cross functional account team that includes Relationship Management, Large Merchant Sales Marketing, Product Integration and Risk Management whose focus is to retain, manage and grow key account relationships while expanding PayPal revenue and market share.
The position works in tandem with Large Merchant Sales and Integration teams during the acquisition and live to site process, advising on best practice operational integrations and PayPal processes, procedures and policies in order to bring the merchant live to site with the optimal integration.
Post-sale, the incumbent serves as the lead point of contact for all operational aspects of the merchant processing relationship during the contract life, ensuring a smooth transition from activation through to the activity phase. The position is the focal point for information and communication with the client on critical operational issues including risk management and has responsibility for increasing the PayPal share of the clients' total payment volume as assigned by the Relationship Manager and senior management within Merchant Operations.
- Demonstrated selling and relationship management skills with the ability to deliver clear and tangible results that meet and exceed assigned financial and customer satisfaction goals.
- The ability to truly understand customer needs and serve as an advocate for the merchant's interests within the PayPal organisation. The management of internal relationship and networking building will be a key requirement in order to deliver on merchant goals.
- Excellent internal and external communication skills. Through a combination of face to face meetings, phone and written communication the EAM will maintain and grow the relationship and should appreciate how the approach needs to be tailored to specific merchants while understanding the level of detail appropriate for the situation.
- Direct experience in dealing with challenging and stressful situations and communicating difficult messages that will create a negative impact to the client.
- Experience in analysing data, trends and client information to identify product or service cross-sale opportunities, prepare reporting or make product or service recommendations.
- Demonstrated ability for creative thinking and an ability to implement a strategic vision and plan to address threats and develop opportunities for growing Total Payment Value and Share of Wallet for the merchant services business, while all the time ensuring effective risk management is in place
- Strong project management skills and adaptability with a clear ability to juggle multiple opportunities and special initiative while prioritising effectively.
- Ability to organise and facilitate regular business reviews that add value for both the merchant and PayPal
- Five plus years experience within a customer service, client relationship management environment or university degree plus three years experience.
- Acquiring/issuing/payments industry knowledge and experience, particularly in the relation to high regulated industries. An ability to communicate effectively within the business language of the market or vertical.
- A team player with demonstrated ability to execute across a cross-functional team as well as working independently. An individual who is willing to take ownership while utilising the knowledge within the organisation by building effective networks.
- Excellent oral and written communication experience with a demonstrated ability to communicate effectively with senior professionals and key decision makers within the merchant organisation
- Strong working knowledge of PC based Internet and software applications; word processing, presentation, spreadsheet, database.
