Enterprise Products&Solutions Development Support Representativ recruitment

The Company
Bloomberg is the world's most trusted source of information for businesses and professionals. Bloomberg combines innovative technology with unmatched analytic, data, news, display and distribution capabilities, to deliver critical information via the BLOOMBERG PROFESSIONAL® service and multimedia platforms. Bloomberg's media services cover the world with more than 2,200 news and multimedia professionals at 146 bureaus in 72 countries. The BLOOMBERG TELEVISION® 24-hour network delivers smart television to more than 240 million homes. BLOOMBERG RADIO® services broadcast via SIRIUS XM Radio and 1worldspaceTM satellite radio globally and on WBBR 1130AM in New York. The award-winning monthly BLOOMBERG MARKETS® magazine, Bloomberg BusinessWeek magazine and the BLOOMBERG.COM® financial news and information Web site provide news and insight to businesses and investors.

Enterprise Products and Services Bloomberg has pioneered and leveraged technology in the service of better business decisions for over 20 years. Our clients benefit from this experience by harnessing the power of our data and analytics, backed by the same data and technology that supports the Bloomberg Professional service. The Enterprise Products and Services organization brings this
all together to offer a comprehensive suite of solutions with real-time data, distribution technology, and integration services that create strategic workflow-based solutions at reduced costs and overhead.

Production Support Team
The Core Technical Services (CTS) Group is responsible for maintaining product and technical expertise in all of the Enterprise products and services and form, the nucleus of the Enterprise technology development and innovation.

The Production Support team works to provide Bloomberg's top tier clients globally with the best customer service available through complex problem solving, issue analysis, and internal and external reporting. The team solves issues in areas including software, hardware, and networking and additionally provides publication of technical documentation and notifications regarding our technology. This involves working to coordinate with other groups in EPS and across the Bloomberg business. The team manages client issues and follows through to resolution, while directing client feedback and providing a clear internal understanding of the client business impact for production issues. Furthermore the team drives and develops internal procedures, process automation, and documentation for production support.

Working hours: Sunday Thursday, , From: 12:00noon -to 9:00PM

Qualifications:
-Bachelor's degree in Computer Science or Information Systems/Technology or equivalent experience
-Knowledge of networking
-Excellent analysis and problem solving skills
-Superior written and verbal communication skills, with a technical emphasis
-Outstanding interpersonal skills with the ability to maintain a professional demeanor when handling complex client facing issues
-Must be fluent in the Japanese and English languages, spoken and written
-Client focused with the ability to understand, anticipate and effectively respond to customer needs
-Knowledge of Financial Data is a plus

Bloomberg is an equal opportunity/affirmative action employer and we welcome applications from all backgrounds regardless of race, color, religion, sex, national origin, ancestry, age, marital status, sexual orientation, gender identity, veteran status, disability, or any other classification protected by law.