Enthusiastic, sports minded call center agent needed NOW! English/German/French/Dutch Job in Amsterdam 1014 Ba, Noord Holland Netherlands
Position: Technical/Customer Support Professional
Objective:
The support professional will be responsible for taking inbound calls from prospective customers with regards to sports and electronic accessories, handling customer inquires in a professional manner while providing the highest level of technical/customer service. It is important to maintain a good knowledge of the sports environment and the latest gadgets in order to increase our customer support.
You will be responsible for but not limited to:
· Offering both Technical Support and Customer Service to end users/dealers in relation to a wide range of electronic products
· Answering emails from customers/dealers
· Ensure customer satisfaction by providing timely and accurate information.
· Logging detailed and accurate case notes to ensure optimal assistance for customers
Experience and personal skills needed:
· You have strong typing and PC skills
· At least 2 years experience in a similar function of customer support
· Intermediate vocational education (MBO)
· Technical skills, software related knowledge and aptitude a plus
· You are interested in sports and you enjoy different sports activities
· Enthusiastic and dynamic, you are very comfortable with communicating by phone and mail and you have a good writing expression. You are outgoing and approachable, with excellent customer service and enjoy working in a team environment.
· Well-organized, accurate, you are detail-oriented, professional and courteous with high self motivation.
Language:
· Fluency in German, English, French or Dutch language. Preference is a combination of languages.
We offer you:
· An exciting job in a young international environment
· Pension plan
· Health Insurance Benefits
· Attendance bonus system
· Internal education through Stream University
· Location easy to reach by Public Transport, and travel costs compensation
· Full access to latest product in constantly updated on site Lab
General information:
· Once you start working at Stream we offer you in house training. The start date of the training would be week 50; this is the week of December 12th.
Are you interested? Please send your CV + motivation to Amsterdam.recruitment@stream.com
Stream Global Services:
As a global contact center services provider, Stream relies on experience, stability, and people to achieve our company mission of providing exceptional customer experiences. Stream evolved as a support partner alongside the high-tech markets we serve by recognizing client needs and the importance of customer service in the technical support environment.
The result is a comprehensive understanding of the businesses we support today, and the flexibility to take on new challenges.
Stream's vision for the future includes expansion into new geographies, continued dedication to client and customer satisfaction, and the further innovation of support services.
Experience, stability, great people, and a commitment to growth make Stream a trusted contact center services provider.