Entry Level Account Manager Associate recruitment
The IR Account Management Team manages Ipreo’s existing and growing client base, which includes supporting the use of the BD Corporate application and serving as the primary contact for all relevant Ipreo products and partnership integrations. .The Account Management Associate will act as the primary support function for the Account Management team to ensure that all client objectives are delivered on-time. The Account Management Associate is responsible for carrying out the day-to-day delivery of client account services under the direction of the Account Management team. Working with the current Account Management Team the Account Management Associate must develop a clear understanding of project requirements, together with a detailed understanding of internal processes and the overall client workflow in order to contribute towards operational and project solutions that achieve maximum customer satisfaction. Specific responsbilities:
- Develop and understanding of the Investor Relations industry and job functions to facilitate the appropriate response to client needs.
- Handle routine communication with internal teams, partners, and clients via telephone and email
- Facilitate client setup, effectively troubleshoot issues and escalate as needed, work with internal groups to document issues and deliver effective solutions.
- Work closely with project team members to maintain ongoing knowledge of project status. identify potential issues and/or opportunities within or related to the client’s needs.
- Monitor and review the status of ongoing campaigns and projects, and communicate effectively internally and externally (if required), to keep all parties informed of any information that may have impact on the business result.
- Prepare customized spreadsheets with detailed quality assurance, and perform data entry tasks - ensuring details meet specified requirements..
- Produce timely, accurate client and internal reports,
- Document written and verbal communication in internal CRM.
Requirements:
- Strong proficiency with Microsoft Office – Word, Outlook, PowerPoint, Excel a must- including Pivot Tables, V Look-up etc.
- Successful candidate must be results driven, detailed oriented and a motivated self-starter.
- Strong organizational skills and ability to manage multiple tasks.
- Superior analytical independent problem solving skills.
- Excellent written and verbal communication skills and outstanding customer service orientation
- Ability to work in a team environment.
- Abilty to handle high pressure situations and manage deadlines
- Financial Industry knowledge (preferred)
- Bachelor's Degree