Environments Support Analyst Job in London, London Uk
Environments Support Analyst
Salary up to £40k plus benefits (subject to qualifying periods)
London
thetrainline.com is the UK’s leading independent retailer of train tickets online. We sell train tickets for all train companies routes and serve millions of UK train travellers every year. Our goal is to help people save money on train tickets whether it’s online, on the phone or increasingly on mobile. Talented people, customer led product innovation powerful marketing have made us one of the most successful online businesses in the UK and thetrainline.com is now the UK’s 6th most visited travel website, and the 25th most visited UK e-commerce site.
We put our growth and success down to saving money for our customers, ingenious innovation and our people – who are the best around. So we do our utmost to attract and keep them. We embrace our differences, act with integrity and honesty, celebrate our successes and reward well too. We believe in training, flexible working, substantial holidays and a lot more besides. It’s also about having fun, so we have social committees to make sure that we balance hard work with a bit of relaxation.
To continue to deliver year on year growth we are seeking talented, innovative and enthusiastic people to join our dedicated team.
The Team
Information Systems, Development and Governance (IDG) is an integral part of thetrainline, delivering application and website development projects and operational running of systems that are crucial to the commercial success of our business and our customers.
Purpose of the Role
Reporting into the Release and Environments Manager, the role holder will ensure deployments of our platform are carried out to test and production environments, working with the development teams to identify changes to the build process and implement the changes. The support analyst will work with distributed support teams and in many cases act as the lead to resolve issues or co-ordinate the implementation of changes in the environments.
Key Responsibilities
• Participate in platform deployments to production and non-production environments, using the tools, understanding the configuration files used and being able to eventually execute the deployment scripts.
• Maintain a detailed understanding of the environments supported by IS, in particular the physical and virtual hardware, application software deployed to the servers, database, network, SAN and 3rd party interfaces.
• After gaining the required knowledge of thetrainline systems resolve deployment issues without the need to engage 3rd line support or development teams.
• Use and suggest improvements to tools / monitors used in the deployment of application software of the environments.
• Unsociable hours including out of hours work will be required as necessary to manage the busy change schedule.
Knowledge Experience
• Strong implementation experience in software deployments in a multiple supplier environment.
• An understanding of development process e.g. Agile development knowledge and experience.
• An understanding of release planning, change and incident management.
• Proficient in operational / service architecture including IT infrastructure (hardware, databases, operating systems, local area networks etc) and the applications and service processes used within the organisation.
• Experience of delivering in high pressure environments with the ability to make quick decisions.
• Ability to work in a multi-supplier and multi-stakeholder environment. Understanding the needs of the internal or external customer and keeping them in mind when taking actions or making decisions.
• Experience of modifying environment configurations, including application specific reference / environment data, and using tools such as TOAD, SQL Developer or VS Management Studio.
Technical Skills
• Experience of software deployment tools such as Cruise or GO.
• Experience of scripting language such as VBScript, NANT or PowrShell.
• Experience of supporting Enterprise scale Virtual Environments using VMware products.
• Development and infrastructure skills using Microsoft technologies and products.
• Familiar with TOPAZ, SCOM and BMC or similar tools.
• Familiar with SAN technologies and tools.
Benefits include: 25 days holiday (plus Public and Bank Holidays), life assurance, Virgin Tribe Partner Discount Scheme, Season Ticket loan, pension contributions, medical and dental insurance (subject to qualifying periods).