Equity Derivatives Application Support, Associate recruitment
Strong focus on client service and an understanding of the time sensitive nature of the Production environment is essential. Very strong interest in Derivatives-related businesses is also needed as it is a high-visibility role involving building relationships with not only traders, sales and middle-office users, but also with the local development team and other teams. The support team are located on the Equity Trading Floor.
Responsibilities:
• First line user support and resolution of issues in the production environment
• Accurate incident reporting and management, adherence to change control procedures for system releases and other changes
• Ownership of issues from detection to resolution, including root cause analysis and if necessary creation of requests for the development team
Requirements:
• Degree holder or above
• Fluent written and spoken English
• Knowledge of Japanese is a plus, but not mandatory
• Diligent, able to follow, maintain and enhance existing written procedures
• Flexible and self-starter, able to diagnose and troubleshoot application problems
• Organized, able to evaluate and manage priorities, able to handle ever-changing environment
• Punctual and reliable
• Proactive, able to suggest ideas for improvements and to pinpoint potential issues
Experience:
• 2+ years experience of Derivatives IT, 2+ years of trading floor support
• 3rd Party or in-house derivative risk system
• Orc or similar execution platform
Technical and Business Skills:
• Unix system tools and scripting / Windows shell scripting
• SQL (IBM UDB, Sybase, MS-SQL, Oracle)
• Autosys
• Products – stocks, futures, options, equity swaps, variance swaps, structured products
• Market Data – basic understanding Reuters or Bloomberg
• Basic understanding of PL calculation, greeks and PL attribution