ERP Support Consultant Job in Apeldoorn 6961

For one of our customers, the near Apeldoorn based European head-office of an organization that just started the roll-out of a new ERP system, we are currently searching for a

 

ERP Support Consultant

 

Responsibilities

 

-          Provide application level 2 support, delivering solutions for incident resolution and identifying business process improvement opportunities

-          Manage application service and change requests

-          Coordinate and maintain the configuration of live ERP modules in multiple areas.

-          Ensures that the solutions leverage the standard configuration settings and that the technical designs are documented.

-          Recommend options and process improvements or modifications

-          Actively participate in testing to validate the implemented features

-          Document functional requirements to support application service requests.

-          Contribute to the development of user support and training modules and manuals.

-          Train key users in support of upgrades, enhancements and refresher courses.

 

Personal qualities:

 

Knowledge and experience:

-          The successful candidate can work independently under stress-situations (time-pressure,

expectations), understands the importance of customer satisfaction, and succeeds through

dedication, enthusiasm, cooperation, and technical capabilities.

-          Flexibility and service oriented mindset is important.

-          He/she is able to communicate in a clear and comprehensive way to management, colleagues, suppliers and other stakeholders.

-          He/she pro-actively engages with his/her colleagues inside the organization.

 

The ERP Support Consultant should have:

-          Proven implementation / troubleshooting experience (minimum 5 years) with ERP-systems down to a component level in a manufacturing environment

-          Strong functional background in either Finance Controlling or Supply Chain Operations as ERP end-user or ERP support analyst.

-          Good understanding of IT Service Management processes, preferably ITIL.

-          Strong ability to prioritize and manage own workload

-          Experience in an international environment