European Shareholder Services Supervisor recruitment

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Job Title:  Supervisor - European Shareholder Services
Level 5
Reporting To:  Manager - European Shareholder Services
Roles Reporting to this Position: None
Department:  Client Administration
Location:  Canary Wharf

Purpose of Role:
Oversight of the input and processing of all Client instructions, into the SSgA global instruction capture application, within the given timeframes and ensure as appropriate the investment action is taken.
Auditing and quality control of the client instructions.
While the team role is primarily a processing role it interacts with many of the departments within SSgA and the department is focusing on the value added service provision.
The department handles instructions across the spectrum of the SSgA client base and there are various methods for instructions to be delivered. The department has a clear risk mitigation focus and would expect the individual to be aware of the risks involved in this type of processing environment.

Major Responsibilities:
•To have supervisory oversight and control to ensure that client letters of direction are input accurately and within the agreed deadlines
•Perform the auditing function over the letters of direction within the instruction capture system. •To check within the FTTOP regulations all instructions
•Ensure all instructions are provided in the agreed format and utilizing the authorized templates (In good order / Not in good order internal controls)
•To review instructions and sign off within the correct timeframes
•Check and control all ad-hoc requests to ensure that they are processed using department best practice procedures
•To ensure all reconciliations are accurately reflected daily and escalated effectively when appropriate
•To ensure the checklists are completed accurately on a daily basis
•To ensure all manual input is completed to the highest level and is completed within the required timeframes
•Engage with the relevant departments to resolve any discrepancies quickly, effectively and without financial or reputation impact
•Behaves decisively and directly (with management oversight) when it is crucial that urgent action is take to resolve problems
•Complete the department Metrics which will need to be delivered within tight deadlines
•To actively participate in the project work within the department
•To review and recommend updates to procedures/controls taking into consideration that the changes must be made to add value and to prevent and detect risk.

Qualifications:

Education Experience:
Proven  industry experience in an operational situation.
Understanding of the Asset Management process preferred
Degree  or equivalent educated preferred

Specific Technical Knowledge/Qualifications:
•Good understanding of the financial industry.
•Basic knowledge of an account (segregated) and fund (pooled) structure.
•Understanding of the process flow impact of cash movements in/out to an account and a fund product.
•Advanced or at a minimum Intermediate MS Excel skills.
•IAQ or IMC preferred

Personal Profile:
•Excellent attention to detail and accuracy is a primary requirement.
•Numerical.
•Team player.
•Ability to work under pressure.
•Good communication skills.

FSA REGULATORY REQUIREMENTS
Does role require candidate to be an FSA Approved Person?           No

Job Id: 54527