Exclusive Opportunity – Service Delivery Manager

Exclusive Opportunity - Service Delivery Manager - Hampshire - 50K

Technical environment: Linux, Unix, ITIL

Working solely with a successful progressively growing software house, we have been asked to assist with the recruitment of a Service Delivery Manager. The role offers you the challenge to implement ITIL compliance and to be responsible for a team of 15, mostly UK based with some USA based.

This position is based in the Southampton office, with occasional travel (UK, Europe and USA) where required.

The successful Service Delivery Manager will possess:
* Passion for customer service within a B2B software environment.
* Support champion
* Excellent customer, interpersonal and communication skills (verbal, literacy, numeracy).
* Exceptional leadership skills, strong work ethic, high energy and 'can do attitude'.
* Strong team player with the ability to work on own initiative with creative ability to solve problems.
* Experience implementing and managing a complex technical IT Support Service to ITIL best practice standards. Specifically, Incident, Escalation, Problem and Change Management processes.
* Demonstrable experience of achieving KPIs to effectively manage, monitor and continuously improve a Support Service.
* Strong analytical skills; ability to analyze and interpret large data sets. Excellent presentation and training skills.

Desirable
* Management of a Virtual Learning Environment (such as Moodle)
* Any ITIL certifications

Salary: up to 50K with up to 25 days holiday, free parking, nice location, onsite games room, 3% contributory pension, unlimited biscuits and the opportunity to continually learn and develop.

Thank you for inspecting this vacancy advert. This vacancy is being handled by Marie Bundy. All applications handled with care and confidentiality. *Every time we send a CV to a client we will donate £1 to charity Deerfoot IT - Established since 1997 as a dedicated IT recruitment consultancy. REC member. ISO9001:2008 certified.

Exclusive Opportunity - Service Delivery Manager - Hampshire - 50K