Exec Dir Access & Reimbursement Ops Marketing Job in Thousand Oaks, California US
Exec Dir Access Reimbursement Ops Marketing
MarketingThe Exec Dir Access Reimbursement Ops is a role responsible for designing, developing and leading the Access and Reimbursement Operations Center of Excellence (CoE) to deliver on corporate and departmental goals. This position provides strategic, operational, and regulatory guidance for development and execution of product/Business Unit access reimbursement services strategy. Additionally, this position has responsibility for commercial AR operations platform and outsourced supplier management, including development of critical success factors, supplier metrics and continuous improvement efforts across all brands. Individual will have budget and forecasting responsibility for all commercial call centers. Key components of the role include the following: Access Reimbursement Operations Owns commercial Contact Center operations and the execution of brand strategies Cross-functionally integrates to provide SME input into brand/ Business Unit strategies and operational plans to enable top line growth Provides leadership across the organization to ensure Contact Centers are optimally utilized and outsourced partners are managed appropriately and cost effectively Directs the design, implementation, and ongoing improvement of all technology and telephony used by outsourced provider to ensure timely, accurate and cost efficient provision of access and reimbursement services Customer Focus Leads Amgen commercial teams cross functionally in designing, developing and maintaining customer service standards that improve Amgen s customer service standards. Utilize best practices from industry, across Business Units, from RD, etc. to enhance customer service and contact center program. As a thought leader, this individual will share the customer experience with other Amgen leaders and lead change that results from enhanced customer knowledge. Management Will direct AR operations CoE staff and have dotted line relationships with Business Unit Access Teams in support of strategic plan. Will own outsourced relationship for commercial Contact Center and will lead operational and annual strategic business reviews. Will develop a cohesive and effective team to manage outsource partners, integrate with the business units and nurture a collaborative spirit that allows for team and Amgen success. Develops a working environment that supports all aspects of the Amgen values. *This job post was placed on PharmaDiversity Job Board with permission of this employer. If viewing this post anywhere else, the "apply" click should lead you to PharmaDiversity Job Board for authentic job post view with direct employer application. For application attention if web source is requested please use "PharmaDiversity" or "PharmaDiversity Job Board". AMGEN prefers that you apply to this job directly on their site