Executive Support Specialist Job in Gaithersburg 20878, Maryland Us
* Interact with the senior level executives using excellent verbal/written communication skills.
* VIP Service Ownership which includes: 24x7 Support for VIP Customers, including senior level executive home office support, support while traveling, and high touch support for VIP Office Assistants. Must manage time to best suite the schedule of VP's.
* Install, configure, and troubleshoot desktop systems, workstations, network, and audio/visual issues in a regulated environment.
* Responsible for creation and updating all procedures and documentation for VIP Service.
* Knowledge of and preparedness of all changes and policies that may affect VP workflow.
* Responsible for tracking trends for VIP support requests and driving to completion.
* Responsible for documenting incidents, problems and requests in the company ticketing system.
* Responsible for researching, testing, and recommending new devices/software/hardware that provides business value. Also must provide effective solutions to help manage data volume on multiple devices.
* Communicate highly technical information to both technical and non-technical personnel.
* Work independently and with little supervision, must think and act quickly in high pressure situations and must work with a high level of discretion.
* May conduct training programs designed to educate executive level users and their staff about basic and specialized applications.
* Provide technical support for meetings held by senior level executives with internal or external participants.
* Perform other duties as assigned.
Qualifications
Position:
* 3+ years of experience in a VIP IT Support capacity.
* Self starter with experience working remotely from direct supervision.
* Strong oral and written communication skills.
* Strong interpersonal skills and the ability to work effectively across all levels of the organization.
* Ability to work in a matrix organization.
* Ability to influence people and thought processes without direct authority.
* Ability and desire to help evolve and implement improved processes.
* Ability to understand IT services and qualifying factors in order to understand how Customer requirements will affect delivery.
* Ability to understand the Customer's business and how IT contributes to the delivery of that product or service.
* Patience, tolerance and resilience.
* Innovative in respect of service quality and ways in which it can be improved within the bounds of the organization's limits (resource, budgetary, legal, etc.)
* Experience of operating in a pharmaceutical or regulated environment is required.
Education:
Bachelors degree or equivalent experience
Benefits
MedImmune, LLC. is an Equal Opportunity/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, veteran status, or any other characteristic protected by federal, state or local law.