Experienced Helpdesk/Core Servicedesk support Job in Dommeldange 1466
CRI has an enviable reputation of providing quality services and quality staff to its customers. It has recently been the benefactor of a significant investment injection, with the sole purpose of ensuring sustainable company growth. One of the key elements for CRI is to attract top quality people to the company.
For one of our clients in Luxembourg, we are currently looking for an experienced Core Servicedesk Support for a long-term mission who will independently support the IT projects outsourcing unit of the company.
Work description
Tasks:
You will be responsible of:
- Answers calls within stated guidelines.
- Analyses and interprets complex client inquiries to ascertain them and solve them.
- Provides accurate and creative solutions to complex client problems meeting all pre defined quality measurements.
- Troubleshoots complex inquiries.
- Provides a high degree of client satisfaction in all work undertaken.
- Co-ordinates between clients and vendors to ensure timely resolution of problems.
- Liaises internally and externally to enable client queries to be answered and problems solved.
- Collates performance reporting information e.g. call and fault statistics. Forwards to appropriate person as requested.
- Dispatch and escalate calls to appropriate technical teams when needed.
- Strict SLA follow up
- Manage Visio-conference reservations unsing TMS tools
- Limited windows server administration.
- Handles tickets in the following domains: Email, Citrix, videoconference, PDA.
Skills, qualifications experience
- Typically secondary/high school qualified with a relevant technical qualification, required certifications and at least 3 years' relevant work experience in a complex/critical environment
- Helpdesk or call-desk experience in a large international organisation (2 years)
- Exchange 2003 or 2010 experience (including PDA Activesync) level 1 and 2
- Windows server 2007 and 2008 administration
- Visio-conference management is a plus
Personal skills
- extensive interpersonal skills
- well-developed team spirit
- organised and thorough
- committed and persevering
- self-reliant
- able to analyse and synthesise
This is a position for a permanent contract, to start asap.
You can send me you application to the following address is you match the criteria: edwin.borgatti@cri.lu
August 3, 2010
• Tags: Core Servicedesk support Job in Dommeldange 1466, Experienced Helpdesk • Posted in: General