Expression of Interest – Performance Improvement Customer
You're looking for a change and you would like to be part of a team that handles complex issues and resolves challenges for clients. You are confident and you believe you have what it takes to be successful.
Qualifications:
Our Canberra office is looking for talented individuals to join our Advisory Customer, Performance Improvement practice to support and drive its growth. As one of our Customer professionals you'll help our clients by designing and delivering strategies to help them reform their service delivery interactions with their customers.
Commercially and strategically driven, you will have proven experience in areas such as:
- Developing citizen or customer-centric strategies and operating models
- Customer service transformation
- Customer process efficiency
- Strategic evaluation of citizen-focused government programs
You will have worked in either an internal consulting environment or in an external consultancy, preferably with a public sector focus, and ideally across citizen-facing portfolios e.g. human services, health. You may have worked at primarily the strategic level (e.g. channel strategy), or may have focused on operational improvements in citizen-facing functions (e.g. branch optimisation, call centre improvement).
The preferred applicant will be subject to employment screening by Ernst Young or by their external third party provider.
Our success is built on the drive and commitment of our people. We will recognise and support your skills and talent and we will reward you for them. At Ernst Young you'll discover what it is like to perform at your best.
Ernst Young refers to one or more of the member firms of Ernst Young Global Limited (EYG), a UK private company limited by guarantee. EYG is the principal governance entity of the global Ernst Young organization and does not provide any service to clients. Services are provided by EYG member firms. Each of EYG and its member firms is a separate legal entity and has no liability for another such entity's acts or omissions. Certain content on this site may have been prepared by one or more EYG member firms.
© 2013 Ernst Young, Australia. All Rights Reserved.
Leave a Reply
You must be logged in to post a comment.