Facilities Helpdesk Manager
An exciting opportunity has arisen with a major facilities and building services company. Our client is a truly global player within the built environment, they deliver integrated solutions to the government, commercial and corporate sector.
They are urgently recruiting for a professional FM help desk manager. You will be responsible for managing a team of operatives, monitoring staff performance and KPI's, reporting statistics to senior management, liaison with clients,engineers, sub-contractors and suppliers, providing admin support, monitoring call quality and response time, allocating work to engineers, planning work rotas, driving efficacy's and innovation and ensuring a first class service to internal and external clients.
You will have experience within the FM or building services team, extensive experience of managing a help desk, be proactive, driven and professional.
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