FBA ISS Representative Job in Not Specified, Pennsylvania US

FBA ISS Representative

Communicate with ISS Coordinator and direct Manager on Retail Request Tickets (tickets from Corporate Retail Teams), ticket status and weekly summary of pending tickets and open issues ? Communicate with Corporate Retail Teams on Vendor Compliance issues ? Communicate with ISS Coordinator and direct Manager on ISS Tickets (tickets sent to Corporate Retail Teams), ticket status and weekly summary of pending tickets and open issues ? Accountable for keeping track of open aging ISS tickets across the FC and responsible for participating as onsite escalation contact, where and when appropriate ? Accountable for making sure that all Retail Request tickets get prompt response and resolution, meeting SLA where appropriate ? Maintain a productive working relationship with Corporate Retail Teams and all partners ? Along with the Operations Manager, help educate Problem Solve Receivers on how and when to use ISS Catalog for problem resolution ? Oversees and logs all items on the ISS Liquidation pallet Measurements for Success: ? Maintain a minimum 80% success rate in resolving in-bound ticket requests within the defined SLA ? Consistently log all data when and where appropriate, e.g. Liquidation log, Retail Request tickets, etc. ? Will be present for all ISS Field Representative conference calls