FIELD APPLICATION ENGINEER III Job in Chicago, Illinois US
Purpose:
TE Connectivity is an industry leader with an entrepreneurial spirit, fueled by innovation and collaboration. Our emphasis on forward thinking has attracted the brightest industry minds, allowing them to thrive and create breakthrough solutions that deliver a competitive advantage to our customers.
TE Connectivity is a global, $14 billion company that designs and manufactures approximately 500,000 products that connect and protect the flow of power and data inside the products that touch every aspect of our lives. Our nearly 100,000 employees partner with customers in virtually every industry—from consumer electronics, energy and healthcare, to automotive, aerospace and communication networks—enabling smarter, faster, better technologies to connect products to possibilities.
TE Connectivity is an independent publicly traded company whose common stock is listed on the New York Stock Exchange under the ticker symbol “TEL.”
Responsibilities:
The Field Engineer (FE) is the outside engineering representative for a number of strategic accounts in a defined territory and/or a specific industry/technology.
The major tasks in this role are to identify the needs of the customer and to find, together with the customer, new solutions and opportunities for customer's application, using known technologies or new innovative developments. The position is responsible for the design-in and development of new products and for managing the seamless and speedy execution of sales and engineering projects.
The Field Engineer works as the interface between the customer and the TE Engineering Centers and manufacturing plants. The position also owns the full customer support in technical related items concerning the TE products.
Requirement:
Key Tasks:
Demand Creation:
- Identify product and technology needs of the customer as early as possible
- Gather all information needed to make the design input available as complete as possible.
- Work out, prepare and present TE proposals (product selection, design solutions and project objectives)
- Gain, correctly interpret and apply to customer information, internal data and divers research results (markets, competition, technology roadmaps, trends)
- Convince the customer to buy in to the TE Solution.
- Coordinate activities with assigned Account Manager.
Project Management of new and existing sales and engineering projects from demand creation to production:
- Interface between the TE Engineering design team and the customer to ensure that both sides understand the requirements and have all needed information available
- Coordination and early involvement of and on-time communication with all involved TE internal departments (account manager, engineering, production, project management, marketing, etc.)
- Ensure on time customer delivery of all information, including samples and supporting design and product verification activities
- Provide regular project status updates to the involved parties, especially the Account Manager
Develop and maintain a good Customer Relationship and Support customer in technical related items concerning the TE products.
- Continuously caring for a good trusting relationship between the customer and TE
- Stay in permanent contact with the customer and report project status and feedback
- Attend project meetings and conduct regular customer calls and presentations
- Do problem solving and assessing technical complaints
- Help quality teams solve problems with TE products with on-site evaluation and detailed discussion with customers
- Provide technical consultancy and advise
- Draft product specifications and make adjustments with the customer
- Develop higher level relationships within the customer's design/technology organizations.
Key Goals Objectives:
- Project pipeline (sales and marketing projects)
- New Product Stream
- Customer contentment
- Customer projects on time within Budget
Job Requirements/Experience Necessary*
- Must have a bachelor's engineering degree in mechanical or electrical engineering
- Minimum one to three years professional level engineering experience or present technical proven interest and capabilities
- Must have demonstrated successful experience in process management
- Needs business acumen
- Should have had previous experience in sales
- Optimally have a deep and broad knowledge of TE technology and product portfolio and the markets they serve
- Should have had previous exposure to TE processes and structures
- Awareness or ability to gain the relevant market standards and requirements
- Fully acquainted with the computer and common software, including engineering software (3D)
- Excellent written and verbal communication skills
Competencies and Characteristics:
- The ability to understand and work out complex technical solutions
- Capability of creative, analytical and structured thinking with the ability to execute on priorities
- Strong interpersonal and influencing skills and the ability to build strong, credible relationships with multiple organization functions (inside and outside of TE)
- Strong project management skills
- Strong presentation skills
- Ability to work toward targets
- Ability to identify and pursue new business opportunities in line with business plans
- Demonstrated behaviors and values above TE standards
- Flexibility in working days and travelling
- Car driving license
- English language skills
- Fully acquainted with the computer and common software
