Field Development Specialist
Field Development Specialist - Rochester, NY
Liberty Mutual Insurance
“Helping people live safer, more secure lives” since 1912, Boston-based Liberty Mutual Insurance is a diversified global insurer and third largest property and casualty insurer in the U.S. based on A.M. Best Company’s report of 2010 net written premium. Liberty Mutual also ranks 82nd on the Fortune 100 list of largest corporations in the U.S. based on 2010 revenue. As of December 31, 2010, Liberty Mutual had $112.4 billion in consolidated assets, $95.4 billion in consolidated liabilities, and $33.2 billion in annual consolidated revenue.
Liberty Mutual Insurance offers a wide range of insurance products and services, including personal automobile, homeowners, workers compensation, property, commercial automobile, general liability, global specialty, group disability, reinsurance and surety.
Liberty Mutual Insurance (www.libertymutual.com) employs over 45,000 people in more than 900 offices throughout the world.
Advance your career at Liberty Mutual - A Fortune 100 Company!
The Field Development Specialist reinforces training, development, and coaching to sales and service representatives in support of the acquisition of sales and delivery of quality customer service. In this role, you will work closely with Branch and Area Managers to ensure new representatives are proficient and able to meet Personal Markets objectives and through your coaching, improve the performance of branch offices. In this role, you will also conduct specialized needs based training to assist Sales and Service representatives with obstacles and may participate in projects by conducting analysis and recommending effective solutions.
Responsibilities:
- Works with new sales and service representatives in a one-on-one capacity to reinforce skills attained during new hire training.
- Provides continuous feedback and suggestions about new hires to Branch Managers. Partners with Branch and Area Managers to coach representatives as necessary to bridge specific knowledge or skills gaps through individual development plans.
- Observes trends (e.g. recurring gap in knowledge), and communicates to Instructional Design team and Classroom Trainers. Provides feedback to classroom training staff post-installation on process and assessment of new hires.
- Participates in the evaluation of emerging training issues; makes recommendations to enhance or create new training programs.
- Delivers group training for key initiatives including new products and systems enhancements within assigned territory, as part of ongoing staff development
- Provides support in development of training recommendations to address specific business initiatives. May include research, planning, organization and delivery of technical training programs for territory. May assist with design and administration of training and development surveys to determine training effectiveness.
- Bachelors Degree or equivalent training, plus 5 - 7 years of related technical experience required.
- Strong knowledge of training techniques and procedures essential.
- Advanced knowledge of department duties, responsibilities and procedures necessary.
- Demonstrated ability to coach and train.
- Must be able to conduct group and one-on-one training.
- Strong written and oral communication skills required.
- Attain and maintain current state insurance license in property, casualty and life.
Benefits:
- Career advancement through our promote from within philosophy
- Outstanding benefits including 401K (company match) and company paid pension plan
We recognize that talented people are attracted to companies that provide competitive pay, comprehensive benefits packages and outstanding advancement opportunities. For this reason we offer a Comprehensive Benefits Plan that includes the following: 401K and retirement plan, Accidental death dismemberment insurance, Credit Union membership, Dental coverage, Dependent life insurance, Disability insurance, Discounts on automobile and homeowner's insurance, Employee life insurance, Long-term care insurance, Medical coverage, Paid time-off, Pay-for-Performance, Reimbursement accounts, Tuition reimbursement, Vision care coverage, and Work/Life resources.
Overview:
We believe strongly that commercial success can be achieved in a manner consistent with principles and ideals that bind us together as one company, that set us apart from our competitors, and that in the end will allow us to say we have succeeded commercially by doing the right thing the right way.
We believe that the Company's success is inextricably linked to our employees' satisfaction and success: satisfaction that they work for an industry leader committed to improving safety, satisfaction that they work for a company that does the right thing, and satisfaction that the company will reward them for their contributions and provide opportunities for personal growth and success.
We believe our employees take pride in knowing that they help people live safer more secure lives everyday.
Additional Information:
- Travel Percentage: 10%
