Field Engineer - Unified Communications
 

Our client, a unified communications solution provider, is seeking a Field Engineer who will be responsible to develop and define detailed technical specifications required to implement and integrate our client’s unified communications SIP product into their customers’ environments.  The Field Engineer will be the technical leader for the  deployment team and will work closely with the Sales Engineer to capture the scope and focus of the customers solution which will include both software products and professional services. They will then be responsible to engineer the installation design in concert with architectural assistance from the broader team.  This person will be responsible for all technical engagement interaction with the customer’s technical team to ensure a successful delivery.  The Field Engineer may manage other technical members of the deployment team, both local and remote, during the delivery phases of the program.

Technical activities will include:

·         Linux based system software deployment including related database (MySQL, Postgres….)

·         SIP session setup, management and issue resolution

·         Integration efforts will/may include work with other 3^rd party UC products not limited to Microsoft, Cisco, Avaya as well as a significant amount of SIP trunk integration

·         Convey knowledge of client’s product suite of solutions to customers staff and the team

·         Validate/ test architectures, design solutions and produce subsequent detailed engineering specifications

·         Implement solutions based on engineering specification

·         Ability to modify design based on obstacles encountered during implementation

·         Resolve complex problems/issues that arise during implementation

Non-technical activities will include:

·         Regular engagement with project beneficiaries

·         Ensure project deliverables match customer expectation, and are delivered on schedule and within budget

·         Regularly informal engagement with the customer to insure satisfaction

·         Provide written project status reports including regular business metrics to the consulting director and attendance of regular team meetings

·         Leadership and mentoring for growth and development of the Field Technicians, new additions to the team and less technical team members. 

·         Assist with Business Development via proactive strong customer and partner relationships and actively identifying opportunities outside of the current engagement.

Professional Skills Competencies:

·         Ability to understand and perform at the Engineering / Design level with the client’s product suite of solutions and be able to turn architecture into a design

·         Demonstrate required levels of interpersonal, communication and consultative skills

·         Strong Customer Orientation

·         Strong written communication, project management and organizational skills

·         Ability to read and understand operational and political landscape within customers, partners and company.

Required Technical Skill Set:

·         High level familiarity with LINUX, ability to function without graphical interface (moderate level Linux systems specialist)

·         Moderate to strong knowledge of virtualization solutions (VMware, KVM, … )

·         Network skilled with tcpdump, wireshark etc. for troubleshooting network communications and session verification

·         Moderate to strong level experience and knowledge of databases: MySQL, Postgres

·         Moderate to strong SIP knowledge mandatory which will include SIP trunk implementation, trouble shooting and support, SIP call flows and SIP spec RFC3261

·         Prior implementation background with Unified Communications including Cisco UCM Avaya CM

·         Test plan creation, execution, documentation and trouble resolution

·         Service Management integration – monitoring and management tools integration and APIs

·         SIP interoperability experience

Preferred Technical Skill Set:

·         Technical writing and QA – Draft documentation from design specification through test plans and as-built, operations and training content

·         Session Border Controller: Acme, Sonus, Sipura

·         Familiar with Microsoft MOC Lynx

·         Familiar with various 3^rd party SIP trunk offerings and capabilities

·         Sendmail/smtp

·         DNS (bind,…..)

·         Configuration of NTP server and clients

·         Apache configuration

·         Basic routing and firewall skills

·         Cisco Jabber or other IM Solutions

Nice to Have Technical Skill Set: 

·         Familiarity with Security technologies and Media Servers

·         SIP Servlet 1.1 and JSR289

·         SIP App Server

·         Java programming or other programming experience

·         HTTP Servlet 2.1

Qualifications: