Field Engineer Leader – Fairfax, VA
Description
Essential Job Functions
- Provides complex technical installation support to field technicians. Responds to, reviews and approves operational quality of system equipment.
- Works in conjunction with business development and project team to conducts site surveys of customer sites, identify potential issues, integrate system and plan and designs systems installations.
- Resolves highly complex customer application questions or problems regarding system configurations/setup, product functionality and/or debugs enhancements.
- Tests user configurations for system compatibility. Documents and provides support; refers issues to ensure that the system is functioning according specifications.
- Acts as liaison between project engineer team members, customers and installation team to ensure project is implemented seamlessly.
- Maintains relationship with customer post integration and supports their needs to assist in maintaining/building relationship.
- Participates in customer training to ensure customer is proficient in system application(s). Provides ongoing support as necessary.
- Provides leadership and work guidance to less experienced personnel.
- Candidate must possess Top Secret with Full Scope Polygraph to be considered
Qualifications
Basic Qualifications
- Bachelor's degree or equivalent combination of education and experience
- Bachelor's degree in computer science, engineering or related field preferred
- Six or more years of field or application engineering experience
- Experience working with customer technology and support requirements
- Experience working with operating systems such as Windows, Linux, et
- Experience working with company's hardware, software and equipment products
- Experience working with assembly languages such as HTML programming, MySQL, C, C++ etc
Other Qualifications
- Strong interpersonal skills to communicate and work with customers and team members
- Strong analytical and problem solving skills
- Strong organizational and time management skills
- Good human relations skills to provide leadership to less experienced personnel
- Ability to resolve hardware/software problems
- Ability to troubleshoot technical problems either on-site or remotely
August 23, 2009
• Tags: Fairfax, Field Engineer Leader, Full Scope Polygraph Clearance Required Job in Virginia, VA, Virginia Us • Posted in: General