Field IT Services Engineer Job in London WC2H7LR, London UK
Live Nation Entertainment is the largest live entertainment company in the world, consisting of five businesses: concert promotion and venue operations, sponsorship, ticketing solutions, e-commerce and artist management.
Live Nation seeks to innovate and enhance the live entertainment experience for artists and fans: before, during and after the show.
In 2009, Live Nation sold 140 million tickets, promoted 21,000 concerts, partnered with 850 sponsors and averaged 25 million unique monthly users of its e-commerce sites.
We have a presence throughout the UK with offices in London, Manchester, Glasgow and Newcastle-under-Lyme and venues in many cities including Newcastle, Manchester, Glasgow, Sheffield and London to name a few. We are a company made up of employees from all walks of life. We are committed to providing equal opportunities to everyone and we consider all applications received on this site solely on the basis of merit.
Field IT Services Engineer
Role Description
The field services engineer is an entry level technical position requiring a motivated, energetic customer focused individual with a good foundation of technical knowledge and experience coupled with excellent customer service and communication skills. You would be responsible for software and hardware installations and support both on client sites and remotely in addition to working on individual projects as required
Ticketmaster, part of Live Nation Entertainment is the largest live entertainment company in the world, consisting of five businesses: concert promotion and venue operations, sponsorship, ticketing solutions, ecommerce and artist management. Live Nation seeks to innovate and enhance the live entertainment experience for artists and fans: before, during and after the show.
Live Nation Entertainment encorporates various high profile brands including Ticketmaster, Festival Republic, DF Concerts, GetMeIn!, Academy Music Group (AMG) and Live Nation Music.
Responsibilities
- Installation and support of PC, thin clients, ticket printers, laser printers, credit card readers, chip and pin pads, access controls systems, communications equipment (both wired and wireless),
- Installation and support at client sites, festivals/outdoor events, temporary installations.
- Responding to faults logged by clients and internal departments using a trouble ticket platform.
- Minimise down time of PC services by means of proactive support and regular maintenance.
- Upgrading all Ticketmaster equipment as appropriate
- Testing backup procedures on a regular basis
- Support of Ticketmaster proprietary EPOS and Access Control Software
- 2nd, and 3rd Line Support
- Taking ownership and responsibility of designated projects
- To maintain an awareness of developments in the industry and participate in the sharing of knowledge
- Other technical duties as appropriate and necessary
Requirements
Skills / Knowledge / Experience
- A clean driving licence is essential as travelling is required
- Knowledge of Windows XP/7 and Windows Server 2003/8
- Previous experience in a support or helpdesk role preferable
- Excellent analytical and problem solving skills
- Wireless and networking experience or knowledge is desirable (Cisco/Aruba)
- Experience within a customer/client facing environment
- Excellent communications and organisational skills written and verbal
- The ability to follow documentation and Standard Operating Procedures
- Proven helpdesk experience (Desired)
Behaviours
The following attributes determine how the role will be carried out and are required to be a success:
- Professional appearance and attitude to be portrayed at all times
- The ability to work on ones own initiative as well as a working team environment
- To remain positive and calm while under pressure
- Flexible approach with working hours
- Clear and concise written and verbal delivery to non technically experience people
- Be customer focused and ardent in ensuring that all customers receive a high quality of service with a commitment to recording calls raised and resolutions, and to sharing knowledge across a geographically spread team
You may have experience working in the following roles: Helpdesk Support, Desktop Support Engineer, IT Service Engineer, Technical Customer Service, IT Installations Engineer.
Working hours: 40 hours per week, including shift work, weekend, on call and working away from home for short periods of time.
How to apply
If your skills and experiences match that of this job description apply here today with a current CV including full employment and education information.
Closing Date: Friday 30th March 2012
Please note due to high volume of applications for our roles we reserve the right to close all vacancies earlier than the advertised date without notice. To avoid disappointment please apply as soon as possible.
No terminology in this advert is intended to discriminate on the grounds of age, and we confirm that we will gladly accept applications from persons of any age for this role.
All roles at Live Nation Entertainment are subject to full background screening.
Internal Applicants only: Please note you must discuss your application with your current line manager before submitting.
Division/Department : Ticketmaster UK