Field Operations Specialist Job in Louisville 80027, Colorado Us

**NOTE:  This position is open to ALL locations within the United States**

Will be responsible for overall utilization of GHX solutions and services, and will ensure customer retention and improved customer satisfaction levels across a broad account base. 

Works with customer base to become references and creates opportunities for up-selling additional GHX services.

Principal duties and responsibilities:

·         Assists customers with efforts to increase utilization for all GHX services.

·         Executes assignments from Enterprise Sales Executives in support of tactical and technical customer commitments.

·         Supports assigned customers within a region by identifying and resolving issues efficiently.

·         Prepares weekly and monthly reporting requirements to align performance, and identifies best practices and performance improvement opportunities.

·         Partners with Service Delivery, Customer Support and Product Management to drive overall customer satisfaction.

·         Escalates opportunities to appropriate sales or service resources to improve customer experience. 

·         Provides escalation management for issues outside of GHX customer stated SLA’s, and ensures responsiveness to customer issues.

·         Creates references within assigned customer base.

Required Skills:

·         Excellent presentation skills and strong written and verbal communication skills.

·         Analytical, detail-oriented with strong project management skills.

·         Effective time management skills and ability to overcome obstacles to meet deadlines.

·         Able to work effectively with cross-functional teams and personnel at varying levels within GHX and customer organizations.

·         Proven ability to identify and solve customer problems and increase customer efficiency and value.

·         Ability to assist management in developing overall strategy and objectives and coordinating day- to-day operations.

·         Solution-oriented with a strong track record of innovation and business acumen; knows how businesses work and is knowledgeable in current trends.

Required Qualifications:

·         Bachelor’s degree in Business, or combination of education and equivalent work experience.

·         Minimum of 5 years’ experience in post-sales relationship management.

·         Demonstrated success participating in medium to large implementation projects.

·         Proven effectiveness working in a collaborative environment.

·         Experience in one or more of the following applications: materials management, purchasing, accounting, G/L, data integration and/or data management.

·         Superior organizational and problem solving skills.

·         Proven ability to manage multiple priorities.

 

Preferred qualifications:

·         Healthcare systems, medical or software solutions implementation.

·         Experience with various ERP systems.

 

GHX provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. GHX complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

GHX expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, national origin, age, disability, or veteran status. Improper interference with the ability of GHX’s employees to perform their expected job duties is absolutely not tolerated.