Field Representative, Commercial Markets
Liberty Mutual Group
“Helping people live safer, more secure lives” since 1912, Boston-based Liberty Mutual Group is a diversified global insurer and third largest property and casualty insurer in the U.S. based on A.M. Best Company’s report of 2010 net written premium. The Group also ranks 82nd on the Fortune 100 list of largest corporations in the U.S. based on 2010 revenue. As of December 31, 2010, Liberty Mutual Group had $112.4 billion in consolidated assets, $95.4 billion in consolidated liabilities, and $33.2 billion in annual consolidated revenue.
Liberty Mutual Group offers a wide range of insurance products and services, including personal automobile, homeowners, workers compensation, property, commercial automobile, general liability, global specialty, group disability, reinsurance and surety.
Liberty Mutual Group (www.libertymutualgroup.com) employs over 45,000 people in more than 900 offices throughout the world.
Advance your career at Liberty Mutual - A Fortune 100 Company!
The Field Representative is responsible for conducting outside field investigations and customer service activities to support the Claims Service Team (CST). This position may assume responsibility for local administration and coordination of field investigation program to ensure quality and seamless field investigation referrals as well as negotiate settlements or deny claims as appropriate and as directed by the CST and provide assistance to CST in maintaining effective communications with policyholders/customers, including large business or National Accounts.
Responsibilities:
- Conducts outside field investigation on assigned cases, including high exposure/complex claims (fatal, occupational, disease, catastrophic injuries, etc.) and makes recommendations on additional field work as indicated; outside field investigation may also include involvement in after-hour calls if necessary and investigative field work may include:
- Communication with policyholders, customers, claimants, witnesses, physicians, etc. to gather information
- Securing recorded interviews
- Investigating fraud, locus, third party, premises, product or false arrest
- Conducting activity checks and limited surveillance work
- Coordinating expert and accident reconstruction investigations
- Arranging for expert inspections involving third party or potential fraud actions
- Maintains and assists with establishing effective working relationship with policyholders/customers, including large business and national accounts to ensure service arrangements are properly handled including claims reviews and/or file summations
- May be responsible for local administration, coordination and communication of Field Investigation Program which may include: reviewing assignments for completeness, reporting results, and monitoring adherence to the programs guidelines; markets the program to current and prospective customers
- Provides input on performance appraisals
- Prescreens potential applicants for employment
- May negotiate settlements within prescribed limit as defined by the CST
- Makes effective use of loss management products (V2 checks, open end release, first call settlements)
- Prepares timely investigative reports and detailed comprehensive reports when necessary
- May provide technical guidance and training to other FIs within unit by serving as a resource on claims/field investigation technical knowledge, policies and procedures
- May occasionally conduct special investigations of suspicious claims or perform as a WC hearing representative for the company on an as needed basis
Qualifications:
- Demonstrated written and oral communications skills along with the ability to interact with other employees and customer/investigative contacts
- Solid analytical and negotiation skills in order to settle/deny cases and proven ability in investigating more complex claims cases
- Ability to function autonomously
- Bachelor's degree or equivalent training, plus 3- 5 years of directly related work experience
- Licensing required in Florida
- Bi-lingual preferred
Benefits:
We recognize that talented people are attracted to companies that provide competitive pay, comprehensive benefits packages and outstanding advancement opportunities. For this reason we offer a Comprehensive Benefits Plan that includes the following:
- 401K and Company paid pension plan
- Dental coverage
- Paid time-off
- Pay-for-Performance
- Discounts on automobile and homeowner's insurance
- Discount fitness memberships
- Flexible spending accounts
- Tuition reimbursement
- Vision care coverage
- Work/Life resources
- Credit Union membership
- Employee and Dependent life insurance
- Disability insurance
- Long-term care insurance
- Medical coverage
Overview:
We believe strongly that commercial success can be achieved in a manner consistent with principles and ideals that bind us together as one company, that set us apart from our competitors, and that in the end will allow us to say we have succeeded commercially by doing the right thing the right way
We believe that the Company's success is inextricably linked to our employees' satisfaction and success: satisfaction that they work for an industry leader committed to improving safety, satisfaction that they work for a company that does the right thing, and satisfaction that the company will reward them for their contributions and provide opportunities for personal growth and success.
We believe our employees take pride in knowing that they help people live safer more secure lives every day.
Additional Information:
- Travel Percentage: 100%
