Field Service Engineer II Job in North East, New York US
Field Service Engineer II
Spacelabs Healthcare brings together some of the world's most respected medical devices and services. With offices worldwide and distribution channels in over 100 countries, Spacelabs Healthcare has the talent and resources to deliver on its promises of innovation. We connect the needs of caregivers and their patients with real-life integrated solutions. We offer value to our customers through a broad range of products and services that assist you in delivering the highest quality patient care as efficiently as possible.
This position is responsible for quality service of Spacelabs products and for customer satisfaction within an assigned territory. Works under supervision and performs duties in compliance with established procedures. Excellent technical and communication skills are needed to positively interact with customers and company personnel. Successful candidates will be self-starters, who can independently manage their time and schedules; will also possess analytical/technical abilities and basic business acumen and effectively communicate at all levels of the organization. Understand and support Spacelabs Healthcare's mission, priorities and company values.
- Achieve annual revenue goal by promoting sales of service contracts, billable services, and Spacelabs' products and offerings.
- Support Regional Service Manager and region in achieving assigned Operating profit goals.
- Install approved equipment upgrades and modifications as required in accordance with technical documents and publications.
- Install and relocate Spacelabs products in accordance with policies, procedures and approved technical documents and publications.
- Responsible for OJT training of all regional new hires before and after new hire training.
- Provide assistance and/or On-the-Job Training to other FSE's and Spacelabs employees.
- Responsible for mentoring new FSEs as required.
- Responsible for seeking out new training to keep up with technology as it changes.
- Demonstrate ability to keep up with technology changes by seeking out new training.
- Perform all assigned PM's, PA's and remedial maintenance, and provide necessary records to hospitals and Regional Service Manager (RSM).
- Respond to all assigned customer service calls and apply corporate policy guidelines.
- Submit accurate and complete reports in a timely manner regarding expenses, timecards and service reports.
- Prepare service Contract Quotes in coordination with RSM and Contract Administration.
- Support sales efforts by assisting with equipment demonstrations and clinical evaluations.
- Assist sales with pre-sale configurations and consultation as required.
- Control and maintain assigned Spacelabs assets in accordance with policies and directions.
- Act as liaison with technical support for product introduction, evaluation, and major troubleshooting assignments.
- Successfully complete all Spacelabs Product training.
- Perform other duties as assigned.
- Position requires an Associate of Science Degree in electronics or a related technical discipline; or equivalent technical training from an accredited program in biomedical, electronic or computer technology; or equivalent military training and experience.
- A minimum of 4 years experience as an FSE or equivalent field service experience.
- Proficient computer skills including networking, Microsoft Windows 2000, XP operating systems.
- Also application specific proficiency on Microsoft Internet Explorer and Microsoft Office products.
- Lotus Notes experience a plus.
Equal Opportunity Employer
If interested, please apply online at http://track.tmpservice.com/ApplyClick.aspx?id=1419587-1789-3272