Field Service Engineer Job in Mexico 05120, Distrito Federal Mexico

 

Field Service Engineer

Irapuato, Guanajuato

 

 

Reports directly to Field Service Support Manager

 

The Field Service Engineer is responsible to support and develop a highly qualified Company´s distribution network field service support teams, this includes, but is not necessarily limited to, field service support activities such as:

 

·        Service training, implementation of the distributors service technician certification program

              warranty evaluation.

·        Assist and supervise repairs and distributor’s field service work.

·         Technical troubleshooting analysis and recommending solutions along with the distributor’s service support teams

·         Startups/commissioning advisory services for new product lines and equipment sold by the distributor, until the distributor’s service support capabilities are fully trained and developed.

 

The Field Service Engineer is also responsible when demanded, for providing hands-on field repairs and technical support to Company equipment via distributors, for “spot” service or Service contracts, on existing and/or newly acquired equipment and components consisting of, but not limited to: Crushing and Screening products. Project the image of the Company´s to end customers, via our distributor service support teams, of Company as a high standard service provider oriented company to depend on for competent technical support on Mining and Construction equipment for maintenance, repairs, upgrades, and crushing equipment operation.

 

JOB DUTIES AND RESPONSIBILITIES

·         Provides advisory services makes recommendations using  product knowledge management for commissioning, repairs, assembly, trouble shooting, installation of equipment manufactured / or delivered by Mining and Construction distributor as directed by the field service support manager to distributors field service personnel/distributors field service supervisors /Distributors of Company´s product line managers end customers.

·         Provides advisory service/support and general oversight during installation, checkout, start-up, training and commissioning  when required by the distributor service department in order to develop their own service capabilities

·         Provides field and classroom based service-maintenance-commissioning training seminars for distributor service personnel in coordination with the Company´s Distributor training and developing manager.

·         In coordination with the Company´s Distributor training and developing manager, trains in areas of electrical, electronics, controls, hydraulic and mechanical service and application of Mining and Construction crushing, feeding and screening products to achieve the certification level expected.

·         Provides field and classroom based service-maintenance training for end user operations / maintenances personnel in coordination with the distributor and the Company´s Distributor training and developing manager.

·         Willingly engages field service support problem solving opportunities to support our distributor network service personnel with a quick, first responder, take ownership kind of approach, seeing it through to resolution when required

·         Understands “Lock Out/Tag Out” procedures on site locations. Always complies with distributor and site safety rules and procedures.

·         Prior to arrival at field assignment location, study, plan, and prepare for field work based on the detailed scope of work, drawings, specifications, safety requirements, Company, distributor and customer policies/procedures/rules/regulations, specific instructions, etc.

·         If required, in coordination with the Company´s Field service support manager and the distributor field service support personnel, provides technical and hands-on service during installation, checkout, start-up, and commissioning to insure safety and proper equipment and system erection is in accordance with contract designs and drawing requirements when needed.

·         When appropriate, make recommendations to improve field methods and/or efficiency.

·         Assist distributor field service personnel in troubleshoot mechanical, electrical, control and hydraulic problems and advise/assist/perform on corrective actions and repairs.

·         Keep the Company´s Field Service Support Manager – Distributor service manager and customer up to date on site progress, problems, delays, etc.

·         Keep accurate records regarding job progress, delays, problems, deliveries, changes, extras, and engineering fabrication errors.

·         Write, and timely submit, accurate, detailed technical reports of completed projects for submission to the distributor and internal departments outlining the summary of the job, problems encountered, action(s) taken, future recommendations, and daily log.

·         Submit internal daily reports covering activity at the jobsite.

·         Document all job delays and their cause and insure client comprehends and signs the documentation.

·         Communications with the distributor and client to insure satisfaction with job progress and quality.

·         Insure client issues proper documentation for extra work and changes.

·         Insure client signs time verification sheets for Company´s personnel prior to leaving site.

·         Timely submission of accurate expense reports according to Company´s travel policies and procedures.

·         Work in liaison with the various technical support departments within the Company´s organization.

·         Recommend operating and maintenance procedures to insure safety and proper function of equipment.

·         When requested, visit customers with the distributor sales force to support the development of services business opportunities.

·         Assist with training other Company´s Field Service Staff in the safe and proper methods and procedures to maintain and repair Company´s equipment.

·         Attend factory training and product update seminars when required.

·         Performs other duties as assigned by the Field Service Support Manager

 

 

INTERNAL AND EXTERNAL INTERFACES

 

·         Product support team

·         Product line organizations

·         Parts managers

·         Human Resources, Safety Health organizations

·         Distributors Service Managers, service product line manager

 

 
QUALIFICATIONS EXPERIENCE

 

·         Associates degree in electromechanical,  maintenance engineering

·         Bilingual fluent in English and Spanish

·         Millwright certification and/or hydraulics certifications are desirable

·         Minimum  3 years experience as a heavy equipment field service engineer

·         Minimum 3 years experience in the areas of hydraulic, electric and electronic controls, and mechanical engineering

·         3 years minimum experience in crusher/related industrial equipment technical support and service.

·         Some exposure to electrical engineering related to mechanical applications is an advantage

·         Minimum level 2 competency in Mining and Construction cone crushing, feeding screening products
·         Experience in trouble shooting technical-field-related problems

·         Must have a valid driver’s license and passport for domestic and international travel

 

SKILLS AND ABILITIES

 

·         Ability to complete assigned tasks with minimal supervision.

·         Must have a talent for working with other people effectively; fellow employees, customers, distributors and contractors.

·         Capability of making quick, accurate decisions relative to problem solution and problem liability.

·         Must be well organized and able to maintain accurate records and communicate reliable information through detailed technical reports.

·         Mechanical and/or electrical and instrumentation knowledge and abilities a must.

·         Capability to understand the various product applications marketed by the Company.

·         Ability to read and interpret imperial and metric tape measurers, dial indicators, calipers, micrometers, and engineering and architectural drawings.

·         Ability to travel frequently with extended durations (1 week to 8 weeks).

·         Ability to stay in remote locations for extended periods and have the stamina to work long hours during emergency breakdowns and peak periods.

·         Ability to use all extremities to efficiently operate manual tools, power tools, office and computer equipment.

·         Ability to work in a variety of environments which may include exposure to extreme heat, humidity, fumes or airborne particles, toxic or caustic chemicals, loud noise, and all weather conditions.

·         Climbing of, and working on, stairs, ladders, and scaffolding, occasionally at extreme heights, is required.

·         The employee must occasionally lift and/or move up to 75 pounds. 

·         Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus and ability to read engineering drawings, meters, and documentation.

·         Ability to hear audible warning horns.

·         Must be able to effectively communicate verbally.

·         Must be able to do service and maintenance presentations to distributors and customers

·         Must be able to coordinate and execute service support activities for service technicians in classroom, at the factories in the field