Field Service Rep Defense 3'4 Job in Not Specified, Washington US

Field Service Rep Defense 3'4

Location NAS Whidbey Island, WA Security Clearance Required? Current Secret - US Citizenship Required about security clearance definitions Position Description Provides technical field support to US Navy customers operating/maintaining the E/A-18G aircraft. Initiate corrective actions to ensure customer satisfaction with Boeing products and services. Advises the customer with troubleshooting procedures for multiple systems and specialty coverage. Resolves maintenance and operational issues. Interprets technical documents, monitors product performance, and makes recommendations for resolution of potential issues. Utilize technical expertise and company knowledge to assist the customer in the operation and maintenance of the E/A-18G by investigating product problems, determining cause, and developing and implementing corrective actions. Able to anticipate customer expectations and act as the onsite liaison between Boeing and customer personnel. Work unsupervised for extended periods of time in a wide variety of cultural and economic environments. Develops and conducts ad hoc training. Competencies General + Build Positive Relationships Builds effective working relationships within the work group, with interorganizational employees, and occasionally with external customers. Probes for and provides information to clarify situations. Seeks and expands on original ideas, enhances others ideas, and contributes own ideas about the issues at hand. Places higher priority on team and organization goals than on own goals. Seeks agreement from work group, with other employees, and occasionally with external customers to support ideas or take partnership-oriented action; uses sound rationale to explain value of actions. Establishes good interpersonal relationships by helping people feel valued, appreciated, and included in discussions. + Building Trust Demonstrates honesty; keeps commitments; behaves in a consistent manner. Shares thoughts, feelings, and rationale so that fellow work group members, other internal employees and customers understand personal positions. Listens to others and objectively considers others ideas and opinions, even when they conflict with one's own. Treats people with dignity, respect, and fairness; gives proper credit to others; stands up for deserving others and their ideas even in the face of resistance or challenge. + Communication Clarifies purpose and importance; stresses major points; follows a logical sequence. Keeps the audience engaged through use of techniques such as analogies, illustrations, humor, an appealing style, body language, and voice inflection. Frames the message in line with audience experience, background, and expectations; uses terms, examples, and analogies that are meaningful to the audience. Seeks input from audience; checks understanding; presents message in different ways to enhance understanding. Uses syntax, pace, volume, diction, and mechanics appropriate to the media being used. Accurately interprets messages from others and responds appropriately. + Customer Focus Makes customers and their needs a primary focus of one's actions; develops and sustains productive customer relationships; uses information to understand customers circumstances, problems, expectations, and needs; periodically becomes involved in sharing information with customers to build their understanding of issues and capabilities; considers how actions or plans will affect customers; responds quickly to meet customer needs and resolve problems; assists higher graded employees and/or project team leaders in implementing ways to monitor and evaluate customer concerns, issues, and satisfaction and to anticipate customer needs. Technical + Field Service Network Systems Basic - Complete knowledge of field service computing network systems installation, configuration and use. Ability to establish connectivity to Boeing networks with minimal assistance. Preferred - Extensive knowledge of field service computing network systems installation, configuration and use. Specialized ability to assist others in resolving unique problems with field service computing network systems installation, configuration, and use. + Instruction Skills Basic - Complete instructional skills (e.g. preparation, delivery, summary, assess student progress, remediation, motivation, engagement, etc.). Preferred - Extensive and specialized instructional skills (e.g. preparation, delivery, summary, assess student progress, remediation, motivation, engagement, etc.). + Product Support Technical Data Basic - Complete knowledge of product support technical data requirements and formats (e.g., review and interpret Engineering data/drawings, Maintenance Manuals, cataloging, Structural Repair Manuals, Time Compliance Technical Order TCTO, manufacturing plans) to support product deliverables. Preferred - Extensive and specialized knowledge of product support technical data requirements and formats (e.g., review and interpret Engineering data/drawings, Maintenance Manuals, cataloging, Structural Repair Manuals, Time Compliance Technical Order TCTO, manufacturing plans) to support product deliverables. Basic Qualifications For Consideration Do you have a current/active Secret security clearance or a Single-Scope Background Investigation (SSBI)? (Note: If you held a security clearance within the last two years, your clearance is considered current/active). Are you willing to deploy onboard an aircraft carrier or to remote sites and countries for six months or longer periods (often under adverse living conditions)? Do you have experience performing avionic/electrical systems testing and troubleshooting on EA-18G or F/A-18 E/F aircraft? Do you have experience performing wiring/connector repair on avionics/electrical systems on EA-18G or F/A-18 E/F aircraft? Typical Education/Experience Level 3 - Bachelor's and typically 6 or more years related work experience, a Master's degree and typically 4 or more years related work experience or an equivalent combination of education and experience. Level 4 - Bachelor's degree and typically 10 or more years related work experience, a Master's degree and typically 8 or more years related work experience or an equivalent combination of education and experience. Other Job related information Requires extensive technical expertise in the operation, problem analysis, troubleshooting and interface with associated aircraft systems. This includes electronic flight controls and air data computer, communication system, INS, IFF, data link, electronic warfare equipment, radar, mission computers, multi-purpose displays, digital map set, video recording, infrared and laser systems, SMS, command launch computer, gun, pylons, bomb racks, and launchers. Must be able to develop training material and technical briefings, as well as provide both formal and informal training. Possess political and communication skills to be able to function without support from other field service representatives. Develop and provide solutions to a wide variety of highly complex technical problems without assistance. Is knowledgeable in and promotes sound maintenance practices. Propose changes and improvements to existing procedures through approved review processes. Interface directly with senior customer personnel as the primary technical contact on significant issues requiring multiple solutions and coordination across company and customer organizations. Prefer Boeing experience. EA-18G experience desired. F/A-18 E/F experience a plus. Long-term domestic assignment at NAS Whidbey Island, WA. Requires frequent short term travel. Requires extended deployments aboard US aircraft carriers and at remote locations. Secret security clearance required. Business Unit Defense, SpaceSecurity Division Global Services Support Program Contractor Logistics Support Job Type Non-Management Experience Level Career/Experienced US Person Status Required? Yes