Field Service Representative – Northern NJ (Morris Plains – Chatham
Do you know what consumers buy? What consumers watch? Nielsen Knows!
Nielsen is the world’s leading marketing and media information company. We’re passionate about measuring and analyzing how people interact with digital and traditional media, and in-store environments-locally and globally. Businesses worldwide use our services to better manage their brands, launch and grow product portfolios, and optimize their media mix.
Nielsen knows...great minds don’t think alike!
Diversity is key to our success in providing clients with information they need to succeed. We encourage creativity, fresh thinking and a blend of diverse perspectives. We are constantly striving to improve our clients’ understanding of their consumers in everything they do - from buying detergent to buying a car, from going to the movies to surfing the web. The Nielsen Company is a public company and active in more than 100 countries, with headquarters in New York.
EOE/AA/M/F/D/V
Nielsen Media, a service of The Nielsen Company, tracks the television and media-viewing habits of homes across the country. Our data, which influences virtually every TV program in the U.S., shows not only what's being watched, but paints a rich portrait of the American Audience. As a pioneer and industry leader in audience measurement for more than half a century, we take pride in our technology and processes, and we are constantly searching for new ways to advance our legacy of innovation.
The way we view television is constantly evolving - televisions, computers and mobile devices all provide opportunities to tune into your favorite shows. Nielsen Media Research, the leader in the TV ratings industry for over 50 years, monitors television viewing habits in home and on the go.
Our Field Representative position provides the opportunity to combine technical aptitude with outstanding people skills while working a non-traditional schedule including evenings and weekend hours. Managing a geographic assignment of numerous Nielsen households, Field Reps will build and maintain relationships with Nielsen families while coaching all family members on how to use our equipment and ensuring ongoing family participation and customer service. Field Reps install, maintain and troubleshoot proprietary hardware and software in our sample homes to capture three screen audience measurements - Mobile, Online, and TV. Position requires bending and lifting television sets.
Job responsibilities include:
- Establish and maintain long term relationships from randomly selected Panel Members.
- Responsible for prioritizing, scheduling, and completing all work following established policy and guidelines in an assigned territory.
- Responsible for maintaining work assignments to meet various Nielsen objectives and performance goals including Market and Sample commitments, contractual requirements, quality standards, policy and procedural requirements, and customer satisfaction.
- Responsible for accurately collecting and reporting Panel demographics and audience information using Nielsen proprietary software.
- Responsible for diagnosing and troubleshooting data / equipment and taking necessary corrective action to collect and retrieve accurate audience data.
- Ensure collection and transmission equipment is properly installed and configured in Nielsen Panels to transmit necessary audience data.
- Maintains company assets following Field policy including in-home networking software and equipment, company car, laptop, and company expense account.
- Educates and coaches Panel members on operation and usage of Nielsen equipment to ensure optimum performance results.
- Coaches each Panel member regarding security procedures and expected participation responsibilities to protect the integrity of the Nielsen sample.
- Must use negotiation skills to gain and maintain cooperation of Panel members, solicit additional participation in Nielsen samples, such as PC measurement, portable video, and others.
- Must use negotiation skills to work with phone, voice, data, and content providers
This unique position with Nielsen Media Research offers the following?
· Work from home office
· Non-traditional schedule including evenings and weekend hours
· Company car (Insurance/Gas/Maintenance Included)
· Comprehensive benefits package effective the first day of employment (Medical/Dental/Vision/401k)
· Laptop computer and handheld device used to communicate with online database for testing, receiving and closing job tasks
· 6 weeks paid training program near Tampa, Florida - temporary lodging and transportation provided
· Compensation package with a base salary of $36,400, $8,000 regional pay differential plus quarterly incentives/bonuses based on performance and paid overtime
The successful candidate will possess the following qualities:
- Previous experience with consumer electronics
- Software systems aptitude and networking knowledge
- Superior customer service skills with the ability to coach family members of all ages
- Strong negotiation skills to gain and maintain cooperation of Panel members
- Computer skills including Windows based PC proficiency
- Self-motivated
- Excellent organizational/time management skills
- Experience working with minimal supervision
- Bachelor's degree in any discipline preferred. Technical diploma, Certificate of Completion, Associates degree or military experience is a plus. High School diploma required.
- Valid driver's license required
- Fluent in both Spanish/English languages preferred
Nielsen strongly encourages the referral of women and minorities for all open positions. EOE/AA/M/F/D/V
Additional Information:
- Travel Percentage: 50%
