Field Service Technician
QinetiQ North America's Services Solutions Group delivers aerospace operations and systems, engineering and life-cycle management, IT solutions and services, software and systems engineering, and missions solutions. Our core offerings include: space engineering, software solutions and enterprise IT, cyber intelligence, systems integration and engineering, training, modeling and simulation, logistics and life-cycle management.
QinetiQ North America is an AA/EEO Employer.
Summary: The Contract Field Technician (CFT) will serve as a member of the Logistics Services Department in support of Customer and Software Support to Fielded Units/Facilities/Locations of the ULLS-A(E) Standard Army Maintenance Information System (STAMIS). Experience in Customer/Software Support would not likely be fully transferrable unless there was considerable additional experience within the Aerospace and Defense community. The CFT must demonstrate excellent skills in communication, both orally and writing; must be proficient in SQL, MS Windows, MS Office, and ULLS-A(E). These skills must also include experience with the Capability Maturity Model (CMM) and/or Capability Maturity Model Integration (CMMI) and the ISO 9001:2000 standard. CONUS and OCONUS based CFT's not in the AOR will support operations based on a 40-hour work week. OCONUS based CFT's will support operations based on an 84-hour work week. This position may require extensive travel and international deployments, to include, but not limited to Iraq, Afghanistan, Kuwait, Germany, Korea, and Honduras. The current location for this position is with the NGB CT AVCRAD at Groton, CT.
Essential Duties and Responsibilities include, but not limited to; the CFT:
- Shall provide highly responsive operations and user maintenance support services for the purpose of identifying, documenting, and implementing proper repeatable processes and procedures to operate, sustain, and manage ULLS-A(E).
- Assist customers in validation of aircraft historical records and logbooks being implemented into ULLS-A(E) for accuracy.
- Communicate rapidly and accurately with USA, Government, and Contract Approved Personnel regarding software application issues and provide instructions to correct.
- Maintain Government approved forms and records pertaining to ULLS-A(E).
- Provide remote and on-site briefings and/or training on procedures, roles and responsibilities to USA, Government, and Contract Approved personnel for ULLS-A(E).
- Provide systems maintenance which includes data management and recovery of ULLS-A(E) data as required.
- Provide installation of ULLS-A(E) related software and hardware.
- Provide functional and technical support for ULLS-A(E) STAMIS to include, but not limited to: LogBook, Quality Control, Production Control, BackShops, PTLS/PTWS, Decision Support System, Flight Operation/759, Deployable Server, Supply, AMATS, Information Technology, SQL, Microsoft O/S and applications.
- Reformat and implement all applicable STAMIS, including laptops and servers.
- Provide User training after system upgrades.
- Provide Government Furnished Information (GFI) (i.e. operations and user maintenance reports).
- Provide data conversion from paper documents into electronic format.
- Provide rapid OUM assistance to USA, Government, and Contract Approved personnel.
- Coordinate recurring database submission requirements and quality questions as necessary.
- Provide logistical support for ULLS-A(E) hardware and software.
- Operate independently as a Subject Matter Expert in remote locations to assist customers with ULLS-A(E) issues.
- During Government approved travel, the CFT shall remain in an on-call status and provide rapid OUM assistance to USA, Government, and Contract Approved personnel.
- Provide input on proposed manual revisions.
- Review issues with the program as reported through Remedy Help Desk and the QinetiQ North America ETR System.
- Attend meetings and provide input to improve the program.
- Able to legally travel outside the United States.
- Be knowledgeable and adhere to QinetiQ North America Employee Handbook, Policies, and SOP's.
- Complete other assigned tasks.
Supervisory Responsibilities: This position includes supervisory responsibilities.
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Security Requirements: Employee will be required to obtain and maintain a secret level security clearance while performing duties under this contract.
Education and/or Experience:
- Bachelor's degree from an accredited college or equivalent experience in Aviation Maintenance, Information Systems Engineering, Computer Science, Engineering, Business, or other related Field. Any advanced degree will substitute two (2) years of experience or HS/GED plus 6 years of related experience may be substituted for degree requirements. Requires a Bachelors Degree and technical course completion of designated systems with five to seven years of related experience on designated systems.
- Experience is required in writing technical reports and providing presentations and demonstrations.
- Knowledge and understanding of Army Aviation maintenance principles and Army Maintenance Management System - Aviation (TAMMS-A).
- Ability to intelligently converse with all levels of customers.
If interested, please apply online at http://track.tmpservice.com/ApplyClick.aspx?id=1420001-1789-4272