Field Service Technician

Wagner Equipment Company, the Caterpillar dealer for Colorado, New Mexico and Far West Texas is currently accepting applications for safety conscious Field Service Technicians. Qualified Field Service Technicians possess a minimum of 5 to 7 years hands-on experience diagnosing and repairing Cat equipment, own a comprehensive tool set, and have a valid CDL. The Journey Field Service technician works with no direct supervision in diagnosing, troubleshooting and repairing heavy equipment at the customer’s site.

ESSENTIAL FUNCTIONS AND BASIC DUTIES
Administrative:
• Maintains truck and crane inspection logs on a daily basis
• Completes Cat service reports daily that are legible, have proper grammar and sentence structure, and the appropriate SIMS code
• Transmits photos, timecards, service reports, and other information through e-mail
• Maintains good customer records on jobs that have been assigned
• Maintains credit card receipts for accounting purposes
Organizational:
• Works with the Service Department, Product Support Representatives, and Sales Department to meet all of the customer’s needs
Interpersonal:
• Communicates with customers on the diagnosis and status of repairs, parts and other concerns
• Teaches and coaches other technicians in the field
Sales:
• Promotes Wagner Equipment Co. to customers
Technical:
• Accurately troubleshoots and repairs Cat equipment the first time.
• Reads, understands and applies electrical and hydraulic schematics to repair work
• Safely rigs or hooks components for lifting
• Removes, repairs, and installs major components in varying configurations of equipment
• Maintains tooling in good working order as per MSHA and OSHA regulations
• Makes determinations in the field on warranty repair and guidelines, communicating decisions to customer and dispatcher
• Maintains service vehicle in safe and good repair 

ESSENTIAL JOB REQUIREMENTS
Minimum Education Required: High school diploma or GED and relevant Cat accredited courses
Minimum Experience Required: Five + years minimum experience servicing heavy equipment
Experience Defined: Basic (1-3 yrs) Intermediate (3 – 5 yrs) Advanced (5+ yrs)
Administrative / Clerical Experience - Basic
Customer Service Experience - Intermediate
Sales Experience - Intermediate
Technical or Mechanical – Advanced
(Machine Service/Maint)
Certificates, Licenses and Registrations Required: DOT Health Card, Class D Driver's License and MSHA license
Required Skills and Competencies
Data Entry Organizational Skills
Telephone Skills Communication Skills
Safety Knowledge Math Skills
Reading / Writing Skills Product Knowledge
Reasoning Skills
Other:
Ability to work independently with little or no direction
Well-rounded knowledge of Cat equipment
Computer Skills
Microsoft Word - Basic
DBS - Intermediate
ET / SIS /
SIS Web / STW - Intermediate