Field Service Technician I Job in San Jose 95133, California US
Performs on-site servicing, troubleshooting, repair and/or installation of company product(s). This job may include any aspect of field support, including but not limited to system hardware, PC’s, and networking/wireless communication devices. Responsible for transporting, installing and maintaining equipment on site in customer locations. Provides technical support to customers on operational or maintenance aspects of system and communications equipment. Serves as customer contact on technical and service related problems. Diagnoses and troubleshoots mechanical, hardware, software, systems and wireless communications failures, using established procedures and troubleshooting equipment. Determines most cost effective repair/resolution to minimize customer downtime. Prepares reports for analysis of product failure trends and service ability issues. Troubleshoots and runs coaxial cabling.
Basic knowledge and understanding of terminal, troubleshooting and associated communication functionality. Acquires job skills and learns company policies and procedures to complete routine tasks. Works on assignments that are routine in nature, but recognizes the need for occasional deviation from standard practice Decisions are governed by policy procedure or referred to superior. Work is occasionally monitored by supervisor but completes most assignments without close supervision. Low to moderate opportunity for impact diagnosing the problem. High impact dealing with retailers. Frequent contact/high impact dealing with retailers. Frequent contact with moderate impact with dispatchers and depot employees.
Qualifications
High school graduate or GED equivalent required.
Typically requires a minimum of 1 or more years of experience in technical repairs and customer service. Experience working with electronics and electromechanical devises required. Experience working with communications and IP based technology is preferred. Valid driver’s license, good driving record and the ability to correctly perceive colors. Must be able to drive oversized vehicles for extended periods. Strong customer service skills and verbal communication skills required. Strong mechanical reasoning skills and ability to work independently. Good judgment and strong critical thinking skills required. Must be able to work in high elevations, use extended ladders, lift and carry up to one hundred pounds and crawl in false ceilings or raters on a regular basis. Able to use power and hand tools. Must be able to work with moving parts and electrical current. Must pass a criminal history background check. Experience working navigating various software applications required.
It is all employees’ responsibilities to understand the specific requirements for their jobs and locations as it relates to Environmental responsibilities, Information security, and Quality expectations.
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