Field Service Technician Job
· Responsible for all aspects of set up and start up procedures
· Effectively communicate installation/service status with the Service Coordinator
· Perform a detailed functionality test of the mechanical and electrical systems
· Upon start up review the project with authorized customer representative during the sign off phase
· Works from schematics, diagrams, written and verbal descriptions, layouts and detailed plans
· Conducts on –site customer training including proper operational and equipment maintenance
· Communicate effectively with Wheelabrator Plus to ensure project is transferred accordingly
· Prepares reports or analysis of product failure trends and service issues
· Trouble shoot and debug (mechanical and electrical)
· Coordinate outside contractors to perform warranty work as required
· Field customer service calls about service or warranty issues as required
· Responsible for adhering to safety standards and reporting any unsafe conditions immediately
· Identify and escalate ideas for improvement (cost/time reduction etc.)
· Establish and maintain good relationships with customers, vendors and Wheelabrator staff