Field Service Technician -San Francisco Bay Area Job in San Francisco 94102, California Us
Position Overview: This position will provide professional technical service support on all Maquet Critical Care and Surgical Workplaces products. The position will help to maintain twenty-four hour continuous coverage in the territory in an effort to provide uninterrupted support. In addition, position will be expected to pursue renewal of existing service contracts and identify new service contract opportunities. The territory for this position will be the entire Northern Coastal California area: San Francisco Bay area, Oakland, San Jose, and surrounding areas.
Position Responsibilities:
Assist in installation, inspection, repair, and maintenance of products
Provide telephone support to customers
Document all activities in accordance with the service SRO System
Provides technical assistance to Sales and Clinical Education Staff
Maintains all service contracts
Actively pursues the renewal of existing contracts
Identifies potential service contract customers, closing deals accordingly
Ensures equipment is in good condition/working order
Escalates customer service issues to the Regional Service Manager
Position Requirements:
Associate of Science Degree in electronics or related field
3 years experience as a Field Technician - preferably in Medical Devices or healthcare
Sales skills with the ability to grow revenue base
Technically proficient in the troubleshooting, repair, and calibration of Maquet products
Ability to function independently with minimal supervision
Critical thinking abilities
Strong interpersonal skills
Good driving record
Strong computer skills
Ability to lift approximately 75 lbs. with or without assistance
Ability to be on-call 24 hours a day, 7 days a week, including holidays
MAQUET is an equal opportunity employer.