Field Service Technician,Tacoma, WA Job in Seattle, Washington US
Field Service Technician,Tacoma, WA
The Field Service Technician (supporting Seatte/Tacoma metro area) demonstrates a high level of proficiency in performing all activities associated with installing, servicing and maintaining a wide range of Pitney Bowes products in a geographic territory (products include mailing systems, inserters, copiers, fax machines, etc). This position requires from strong electromechanical skills to advanced electronics skills in order to properly troubleshoot and repair appropriately. In addition, personal computer literacy/skills, computer certification, basic software skills, application knowledge and an understanding of integrated circuits are all a requirement. All aspects of revenue-generating functions such as EMA sales, billable labor and parts/supplies are part of the Field Product Specialist responsibilities. Essential Functions: Maintains service level of assigned product line through maintenance of product up time to prescribed levels. Combines competent functional knowledge of equipment with customer application(s) and use. Plans and coordinates install with Sales as required. Maintains high level of equipment up time through knowledge of products and customer requirements. Successfully completes company-based training programs and keeps current with applicable technologies through formal education and/or other means. Receives technical guidance from and supports Senior Field Product Specialists. Works directly with senior staff at customer site or in other settings as required. Contributes to revenue growth through solicitation and sales of parts, labor, EMA's and other programs including supplies, etc. Maintains current knowledge of revenue enhancement opportunities across Sales/Service/Direct Marketing spectrum. Provides added value to customer through recommendation and upgrade of EMA's or other means: parts, supplies, etc. Ensures integrity of metered mail. Understands and maintains statutory requirements of metered mail system with USPS and educates customer of it. Maintains work area, equipment and tools in a safe and working condition. Adheres to all statutory and company mandated safety regulations and informs customers and/or internal staff of any and all concerns. Engineering the flow of and managing business critical communication is our business at Pitney Bowes. With decades of experience, we have breadth and depth that no one can match. We are the leading company that provides innovative global, integrated mail, messaging, and document management solutions for organizations of all sizes. This challenging and equally rewarding opportunity will position you as a critical link to our 2 million customers. Your skill at solving customer equipment issues will be called upon to install, repair and maintain cutting-edge digital and electronic equipment for businesses in your assigned territory. In addition to working for a $6.3 billion world-class industry leader, you'll benefit from training on state-of-the-art products, a full range of supportive benefits and a career path that equals your ambition. Pitney Bowes offers a competitive salary and excellent benefits including Medical, Dental, Time Off with Pay, 401K, Tuition Reimbursement, and much more. More information is available at www.pb.com or http://www.youtube.com/pitneybowesinc . Pitney Bowes is an EEO and Affirmative Action Employer that values diversity in the workplace. Women and minorities are encouraged to apply. Qualification Qualifications: A+ Certification preferred Technical school degree with specialization in electromechanical, electric, or equivalent background preferred Proven performance in technical service (minimum 1 year) of moderately complex business equipment and systems such as mailing, inserter, copier or facsimile Minimum of 6 months of customer service related experience Ability to read and interpret part prints, schematics, technical manuals, etc. Ability to adapt to changing environment in the areas of products and technology, customer personalities and customer knowledge levels Valid driver's license and good driving record Reliable transportation Ability to lift and transport at least 35 lbs. with or without accommodations High school degree or equivalent Willingness to submit to a pre employment drug screen and criminal background check Additional Info Minimum Age 18+ years old Job Industries Customer Service