Field Supervisor / FTS1393 Job in San Antonio 78238, Texas US
About FTS
FTS USA is a subsidiary of UniTek Global Services and is headquartered in Madison, TN with 28 offices throughout the US. We are ready to serve your cable installation needs.
FTS USA provides fulfillment services as well as Aerial/Underground construction, Fiber splicing, MDU, and collections. As we continue to expand providing unique services to many CATV providers, we realize that our every action will influence the branding, or public image, of both FTSUSA and the providers.
Field Supervisor / FTS1393
Position Description:
FTS USA is seeking an experienced Field Supervisor. The Field Supervisor oversees technicians and ensures quality service is being performed. Serves customers and performs installations. This position will oversee the installations, upgrades and repairs of residential cable products and services.
Essential Duties and Responsibilities include the following. Other duties may be assigned:
• Assist with work overflow
• Oversee Lead Technicians and Technicians on team
• Coordinate with Project Manager on daily responsibilities including any VIP Projects
• Account for all jobs and verify all daily work that has dropped into default technician numbers
• Coordinate with dispatch to ensure all jobs are statused in the appropriate timeframe
• Check in with Technicians at the conclusion of each day to ensure all jobs are completed and closed
• Show exemplary customer service to customers, corporate leadership, subordinate supervisors and technicians, and ability to instill technicians with professional, customer service driven attitude
• Recruit, train and motivate technicians
• Multi-task in fast paced environment. This includes goal setting, production, budgeting, efficiently solving issues with customers, technician scheduling and morale, etc.
• Follow all company policy and procedures
• Adhere to safety policy
• Other duties as assigned
Supervisory Responsibilities
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Qualifications:
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• High school diploma or GED
• Valid driver’s license
• Must be able to lift 65 lbs and climb heights and be in crawl spaces
• Previous industry related experience (cable, satellite or security installation)
• Have an overall understanding of the work environment and process
• Intermediate level of technical skills required to complete assignments
• Strong organizational and communications skills are a must
• Good writing skills
• Good verbal communication skills.
• Must be able to work under pressure
FTS USA is a dynamic and growing company that provides cable installation and services to major cable companies throughout the U.S. With a well capitalized and nationwide presence, FTS USA offers flexible staff deployment cross-country and unsurpassed quality control standards.
FTS USA is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, national origin, gender, age, handicap or veteran status. All qualified applicants will be given equal opportunity. Selection decisions are based on job-related factors.