Field Supervisor / Technician Manager Job in Kent 98030, Washington Us
Job Description
Job Duties and Responsibilities
The Satellite Technician Manager provides leadership and manages overall direction of Satellite TV Installer / Technician team members to ensure 100% customer satisfaction. Reviews performance, addresses escalated issues, and resolves problems for a team of satellite installers.
- Hires and evaluates new employees to create high performing teams
- Practices and coaches behaviors that ensure quality customer service
- Trains new and existing installation staff on effective installation techniques and tools
- Conducts on-site inspections to evaluate and coach team members regarding quality installations and to ensure adherence to safety standards
- Responsible for monitoring and reporting team’s performance
- Manages fleet-related processes including vehicle maintenance and upkeep
Education and Experience
High School diploma or equivalent (degree preferred, but not required), and 1-2 years experience in construction, electrical, or a related field. A history of successfully leading high performance teams is required. A valid driver’s license with a clean driving record is necessary. A background check and drug test will be preformed as part of pre-employment.
Skills and Qualifications
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals to write reports and correspondence.
- Must be willing to work flexible hours, including weekends
- Must be able to speak effectively before groups
- Excellent presentation, facilitation, organizational, interpersonal and communication skills
- Must be able to obtain an elevated understanding of processes, procedures and responsibilities performed by direct reports, including thorough knowledge of satellite systems installation
- Basic computer skills in MSWord and Excel, PowerPoint skills preferred
Additional Information
Physical Demands:
- Employees must frequently lift and/or move up to 75 pounds
- May occasionally be required to lift up to 125 pounds
- Must be comfortable working in small spaces and/or various heights
- Employees must be able to safely operate a motor vehicle and will be required to climb ladders in a safe manner
- Employees, including any tools or equipment that are carried, must be able to remain within the weight requirements of 350-pounds
Benefits:
- We provide paid training, vans, tools and uniforms
- Medical, Health Savings Account, dental and vision insurance
- Flexible spending options and Employee Assistance Plan
- 401(k) and Employee Stock Purchase Plan
- Tuition reimbursement
- Employee Referral Program
- FREE DISH Network Satellite TV System and Programming
- Opportunity for a level of responsibility that could take years to reach in other companies
We are a Drug Free Workplace
Dish Network is an Equal Opportunity Employer