Field Support Engineer (2nd Line)

Code Red Associates (CRA) is a leading supplier of Permanent Contract ICT resource to a variety of Blue Chip, SME growing organisations throughout the UK. We are currently recruiting for a Field Support Engineer for established, growing PLC Organisation with offices UK wide.

The purpose of the role is to provide an onsite and remote technical support and implementation service to clients and internal users of the organisations infrastructure network; to proactively identify any possible issues with the IT infrastructure and resolve them with minimal impact on the business, to ensure adherence to IT policy whilst flagging transgressions, and to keep the IT infrastructure sable and virus free.

Essential competencies for the role includes an in-depth technical knowledge experience of working with the majority of the following technologies - Windows Client Server 2003/2008, Mail Servers (Ideally Lotus Notes/Domino, otherwise MS Exchange), MS Office, Hardware Maintenance (PC's, Laptops, Printers, PDA's/Smartphones, HP Server Builds/Support), Cabling, Symantec Backup Exec, LAN/WAN networking, Citrix PABX management experience (in Mitel, Avaya /or Panasonic.). You will also have at least two current MCITP qualifications as essential criteria.

Desirable competencies for the role include exposure to Citrix Switches Routers, Telephony (Ideally Avaya /or Panasonic), SharePoint, SQL Server /or Radius Server. You will be encouraged to take certifications by the Company which they will find, but any existing certifications in ITIL Foundation, MS MCTS/MOS, Cisco CCENT, Cisco CCNA, MCITP, IBM Domino 8.x CAD, MS MCM or Cisco CCNP could only result in furthering your application.

The role is very much a field based role to be based either from the nearest field office or from home with your time spent proving either remote support or on-site technical support to users. As a result the successful applicant must have a full UK driving license and be prepared to travel. The post comes with a company car and fuel card, as well as a laptop and PDA.

Code Red Associates acts as an Employment Agency/Business with regards to this vacancy. As an Equal Opportunities employer Code Red welcomes applications regardless of race, gender, nationality, ethnic origin, sexual orientation, religion, marital status, disability or age. All applicants are considered on the basis of their merits and abilities for the job.