Field Support Engineer Job in Chicago 60290, Illinois US

Rockwell Automation (NYSE: ROK) is a leading global provider of automation, power, control and information solutions that help manufacturers achieve a competitive advantage in their businesses. With a focus on always putting customers first, anywhere in the world, the company helps manufacturers use automation and intelligent motor control and conversion technology as a means to get their products and services to market faster, reduce their total cost of ownership, better utilize power and plant-floor assets, and minimize the risks in their manufacturing environments.

Capabilities extend through partnerships with a network of 5,600 reliable, local companies in distribution, software and product referencing. Leading brands and strategic partnerships uniquely qualify Rockwell Automation to deliver industry solutions to 80 countries around the world.


The Field Support Engineer serves as a primary contact for Rockwell Automation’s customers. They are focused on improving customer relationships by resolving commercial and technical issues.

The Field Support Engineer works on a variety of commercial and technical issues both independently and with a team. Other activities of the Field Support Engineer include but are not limited to:

Provide customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems.

Evaluate and approve operational quality of system equipment.

Serve as company liaison to the customer for multiple topics.

Participate in the establishment, measurement, and achievement of customer satisfaction metrics.

Perform project management function for customer projects including needs identification. scheduling, tracking, and reporting.

Provide leadership for project engineering teams, contract employees, and project support personnel.

Develop and write documentation as required (validation project plans, standard operating procedures, qualification summary reports, system audits, technical reports, traceability matrix, etc.)

Communicate with Rockwell Automation and customer management regarding project details.

Interface with the Rockwell Automation Sales team and act is a technical consultant.

Support an environment conducive to successful team interaction and customer satisfaction.

Responsible for following all applicable corporate, company, governmental and regulatory policies and procedures as appropriate for this position.

Bachelor’s Degree in Engineering or Technology, or registration as a professional engineer.

Minimum of two years of directly related experience.

Or

Associate of Science Degree in Engineering or Technology, or equivalent technological training (e.g. technological training received while serving in the military, or equivalent industry training), with 5+ years of directly related experience.

Proficiency in PowerFlex Drive Troubleshooting and Maintenance. PLC and HMI programming utilizing RSLogix 5, 500, 5000 and RSView32 and/or Factory, Talk View ME/SE.

Ability to travel throughout the service area.

Desired Qualifications:

Experience with motion programming (Kinetix, Ultra) and/or experience with medium voltage drives are desired, but not required.


Rockwell Automation is an Equal Opportunity Employer