Field Support Supervisor Job in Chicago 60523, Illinois US
Job Purpose:
To supervise the Field Support staff and maintain communication and processes to third party labor teams.
Duties:
· Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures.
· Identifying any issues that arise within a region to determine if they are global; escalate any potential issues to the program manager.
· Maintains work flow by monitoring steps of the process; setting processing variables; observing control points, monitoring personnel and resources; studying methods; implementing cost reductions; developing reporting procedures and systems; facilitating corrections to malfunctions within process control points; initiating and fostering a spirit of cooperation within and between departments.
· Completes project plan by scheduling and assigning personnel; accomplishing work results; establishing priorities; monitoring progress; revising schedules; resolving problems; reporting results of the processing flow on shift production summaries.
· Maintains quality service and communication with third party labor teams and upper management all while building relationships
· Manage, develop, counsel and train a staff of 3+ employees all while managing store issues within the region.
· Creates and revises systems and procedures by analyzing operating practices, record-keeping systems, forms of control, and personnel requirements; implementing change.
· Resolves problems by analyzing data; investigating issues; identifying solutions; recommending action.
· Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
· Attends daily project conference calls and meetings if necessary; weekly regional meetings.
Skills/Qualifications:
· Able to handle high stress situations calmly and with tact and professionalism
· Strong people skills with the ability to motivate and promote a good working environment
· Able to multitask handling production quality goals set by the company
· Strong decision making skills with the ability to analyze situations and make logical conclusions.
· Must be able to maintain strict confidentiality
· Advanced PC skills with proficient use in Microsoft Office products (Excel, Word, PowerPoint and Outlook).
· Excellent written, oral communication, and organization skills
· Promoting process improvement