Field Technician Sr Assistant, Denver, CO Job in Denver, Colorado Us
Description
Essential Job Functions
- Provides on-site field support to customers including installation, and servicing and repairing of systems and equipment.
- Answers customer questions and resolves issues. Refers other issues/questions to appropriate personnel/service area/manager for follow up, testing and troubleshooting.
- Assists in instructing customers in the operation and maintenance of systems/equipment.
- Acts as a liaison with customers on administrative and technical matters for assigned projects.
- Performs analyses and prepares reports on system problem trends and issues.
- Assists in applying engineering principles and practices as they relate to system design, process flow and/or discrete modeling.
- Interacts with the client's engineers, as necessary, to gather information, design changes, requirements, etc. to compile information for the overall solution design.
- Assists in translating the engineering design into software design and development of test plans to verify logic of new or modified technical programs.
- Performs testing of the final product and works with the client's engineers to assure that the product performs as planned.
- Assists in the design of basic technical programs for projects or enhancements to existing programs.
Qualifications
Basic Qualifications
- High school diploma or G.E.D.
- Five or more years of field support experience
- Experience working with the company's hardware, software and equipment products
- Experience working with customer technology and support requirements
- Experience working with process and/or system design concepts
- Experience working with appropriate programming languages, operating systems and software
- Experience working with engineering principles and practices
Other Qualifications
- Must be a US Citizen
- 5+ years Customer supportexperience
- 3-5years hands on desktop support in a large company. Experience with desktop projects
- 2-3years working with HP hardware
- 1-2years working with SCCM
- 1-2years working with desktop diagnostic tools and advanced desktop troubleshooting
- Interpersonal skills to work with customers and other unit personnel
- Analytical and problem solving skills
- Communication skills
- Time management and organizational skills
- Ability to resolve non-complex hardware and equipment problems
- Willingness to travel
September 18, 2009
• Tags: CO Job in Denver, Colorado Us, Denver, Field Technician Sr Assistant • Posted in: General