Fifth Avenue Club Director / 7941 Job in Bal Harbor 33154, Florida Us
Fifth Avenue Club Director / 7941
A Proud Tradition
From the moment we opened our doors on September 15, 1924, Saks Fifth Avenue has been more than a world renowned shopping emporium, more than an international fashion authority: it has been a cultural phenomenon. We are an icon of the New York City landscape that remains equally present in the hearts and minds of people all over the world. We love to help people look good and feel great! Our purpose reaches way back to the very essence of our brand: to set the standard for the most exceptional and fulfilling retail experience.
Ambassadors of Style
At Saks Fifth Avenue, a gentle manner, careful consideration of others and an ability to assess customers’ needs are an absolute necessity. Our Associates bridge the gap between strangers by approaching every customer as a potential friend. To be chosen to work at Saks is to be given an important responsibility: The fulfillment of our customers’ dreams. In an ever-evolving world, that is our unchanging promise.
What Sets Us Apart?
Our high-performance Associates' skill, enthusiasm and commitment to making people look good and feel great.
Position Description:
Under direction from the Assistant General Manager, the Fifth Avenue Club Director is responsible for building sales volume, establishing and maintaining customer relationships, creating effective teamwork, and developing Fifth Avenue Club Associate talent through consistent coaching opportunities. The Fifth Avenue Club Director is responsible for maximizing the Club’s volume in accordance with all store and company goals, policies, procedures, and techniques. The Fifth Avenue Club Director is not only the Club’s brand filter subject matter expert, but also ensures a professional selling environment through the development of sales professionals in the Club.
Essential Duties and Responsibilities:
- Create a professional selling environment by communicating and exemplifying Saks Fifth Avenue standards of excellence
- Provide leadership and customized coaching to FAC associates, resulting in an increase in sales, service, and profitability for the Club
- Ensure all FAC operations are running effectively and efficiently, some might include shipping, handling of merchandise, and alterations follow-up
- Maintain a consistent high level of customer service within the selling area by recruiting, selecting, training, and developing quality professional sales associates
- Proactively generate ideas to develop business opportunities and maximize sales to achieve or exceed all financial goals (Sales, Earnings, Shortage, etc) established for the FAC
- Deliver ongoing education, assessment and performance feedback to FAC associates with regard to sales, credit, merchandise, events, policies and procedures
- Manage the resolution of customer service related issues with a focus on providing an exceptional FAC experience
- Utilize automated scheduling system to maximize staffing decisions for the department
- Oversee new opportunities for the Club and adjust presentations to meet Club objectives
- Other store initiatives as assigned by management
Qualifications:
- Minimum 3 years of management experience and a proven track record in leading a successful team
- Demonstrated track record of customer focus sales growth
- Demonstrated ability to manage, develop, and motivate people while driving company and store initiatives
- Ability to independently learn IT applications, clienteling tools and software proprietary to Saks Fifth Avenue
- Focused on attention to detail, taking initiative, and creating a positive working environment
- Ability to work well with others, as well as the ability to work independently to drive a successful department
- Exhibit sound business judgment, demonstrated people management, and organizational ability
- Excellent interpersonal, verbal, and written communication skills
- Bachelor’s degree preferred
Physical Requirements and Working Conditions:
The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee must be able to physically maneuver and handle merchandise. Lifting of up to 15 pounds may be required.
- Ability to work a flexible schedule based on business needs, which may include evenings, weekends and holidays