Finance Business Support – Incident Management, ITIL recruitment

Position Description

CBTPM Finance is a global group with presence in New York, London and Tokyo, with additional offshore teams in India. The team provides user and technical application support for applications used by the Financial Control Group (FCG).

The regional team in Europe would like to recruit a new member to the Business Support group; they require someone with strong ITIL and Business knowledge.

This is a challenging role that provides extensive opportunities for learning new technologies, developing contacts throughout IT and the Business in Europe, Asia and the Americas.

The User Support responsibilities include, ownership of issues raised by business users, incident management (including assessing and managing impact to the business),

Deliverables include:

- Managing Business Events

- Investigate and Resolve Business Issues

- Owner of all Business Communications

- CBT Finance Owner of all Firm Wide (ECC) Incidents

- Own the production of all CBT Finance Metrics Reporting

- Ownership of Business Forums across all of our client base

- Maintenance of knowledge repository used by internal and external support groups for Business issues

This is not a technical role but would require someone who has an appreciation of how IT systems work on the both the distributed and mainframe platforms.

Skills Required:

- ITIL certification(s) and a working knowledge of ITIL concepts

- Excellent communication (both verbal and written) and interpersonal skills with a professional ownership of issues.

- Experience working with remote vendors in the provision of Service Support

- A highly motivated, self starter who is happy working for demanding and diverse clients

- Strong analytical and problem-solving skills that can be used to investigate complex issues

- Flexible / adaptable approach ability to multitask

- Knowledge of Financial services industry

- Experience with project and presentation tools such as MS Project, Powerpoint, Excel and Visio.

Morgan Stanley is an equal opportunities employer and is committed to fair treatment, regardless of background (including criminal record).