Financial Aid Officer Job in Council Bluffs, Iowa US

Financial Aid Officer

-- Job Seeker Employer Student Educator Entrepreneur Login... as a Job Seeker as an Employer Sign-Up... as a Job Seeker as an Employer Job Seeker Email : Password: Remember Me? Forgot your Password? Job Opening | Financial Aid Officer Back Kaplan University Financial Aid Officer Printer-friendly version Loading... Job Map Careers This job opening has been categorized under the following careers: Administration and Administrative Support : Financial Aid Assistants Banking and Related Services : Debt Counselors Banking and Related Services : Financial Managers Banking and Related Services : Loan / Credit Counselors Administration and Administrative Support : Grant Managers Support Services : Education Support Staff Financial and Investment Planning : Personal Financial Advisors Financial and Investment Planning : Sales Agents, Financial Services Click any of the career names above to search for other jobs in that career. Click here to learn more about these careers. Click here to report one or more of these classifications as incorrect. Details Date Posted: 2012-03-19 Address: 1751 Madision Ave, Suite 750 Located In: Council Bluffs, IA Department: Financial Aid Job Type: Full-time Employee Hours: 40 hours per week Contact Name: Nicole Jenness Address: 1751 Madison Avenue City, State and Zip: Council Bluffs, IA, 51503 Description Financial Aid Officer The Financial Aid Officer assists Kaplan Higher Education students in all aspects of the financial aid process and help ensure that the school receives financial aid funds in a timely fashion. Key Job Responsibilities Maintain telephone coverage during assigned hours, including answering inbound calls from students and internal customers and making outbound calls for various purposes. Assist students in all aspects of the financial aid process by delivering accurate, up-to-date information in a calm, polite, professional demeanor. Answer questions and provide support to students via email, telephone and various other communication methods. Follow up with Prospective and Continuing Students via e-mail, message board, telephone, chat, and various other communication methods. Perform complex financial aid processes, such as creating estimated award letters, clearing C-Codes, performing verifications, and dealing with overlapping loan periods, transfer credits, repackage aid for a new award year, determine student eligibility, etc. Acquire, enter, edit, and update Student Data in various internal and external systems. Attend required training sessions. Follow all Standard Operating Procedures. Meet assigned productivity goals. Various other duties as assigned by Senior Financial Aid Officers, Assistant Directors, or the Director in charge of Financial Aid. Minimum Qualifications Must be able to work some evening and weekend shifts. Ability to answer complicated student financial aid questions accurately and in detail. Ability to deliver outstanding customer service by telephone, e-mail, and other media. Ability to follow processes, work effectively on a team, and maintain a positive attitude. Excellent Communication skills, both written and oral. Some nights and weekends required. Strong Analytical and Critical Thinking Skills. Financial Aid experience preferred. Bachelors Degree required. Modify Posting Close Posting Equal Opportunity Employer Careerlink Job Seeker Account Infotec Conference AIM Institute Speakers Bureau -- About AIM AIM Membership AIM Research Site Map Privacy Policy Site Use Policy Contact Us Community Partnerships Educational Programs Grant Services Sign-up for e-News Name : Email : Comments (Optional) AIM Institute The AIM Institute is a not-for-profit membership organization that provides information technology leadership to Nebraska and the surrounding region. We help our business, educational, and community partners to focus and coordinate their IT resources. Working together, we help initiate the changes and improvements necessary to meet emerging information technology needs, build a strong workforce, and expand economic growth in our communities. © Copyright 2012 AIM Institute, Inc. All Rights Reserved.