First Notifications
We are looking to recruit for a part time weekend position for a large insurance/accident management company who specialise in providing assistance to their customers when they have had a car accident. They take in house the whole process from organising repairs, hire cars and also insurance and legal work. We are looking to recruit for a part time weekend position working every Saturday and Sunday on a permanent basis.
To achieve quality and productivity standards and targets through the day to day efficient and effective answering of incoming calls and be the first point of referral for our clients. Develop good working relations with all clients in order to meet customer and regulatory requirements.
Duties
To efficiently and accurately register new Motor Claims on behalf of the Company’s clients and effectively represent the first interface between the customer and the company.
To swiftly and efficiently answer queries through detailed knowledge of the claims registration procedure.
To advise the customer on any other accident services that may be available following registration of their claim.· To demonstrate knowledge of insurance and the terminology used thus offering the customer the best possible advice.
To at all times promote the corporate image of the company and the company’s clients through the provision of the highest level of service quality.
To liaise with other company departments and employees as appropriate so as to minimise the inconvenience to the customer and maximise the efficiency of the claims registration procedure.
To ensure that you are correctly logged into the appropriate hunt groups in order that all calls are answered within the specified service levels.
To have an ability to identify and resolve complicated problems efficiently, in the event of any specialist claims.· To ensure personal compliance with the Health and Safety Policy
Experience Required
Required to work only Saturday Sunday every week
GCSE English and Maths·
Previous experience of working in a call-centre environment minimum 6 months
A positive and self-confident approach when dealing with customers, and where appropriate, representatives of the Company’s clients.
The ability to utilise qualities such as empathy, tact and diplomacy when interacting with customers, with the recognition that customers may be distraught and concerned following an incident.
Leave a Reply
You must be logged in to post a comment.