Fleet Services Supervisor Job in Hooksett 03106, New Hampshire US

Job Description:
¿ Provide training and coaching to team of fleet services administrators and interns responsible for day to day transactions and administration of our various products.
¿ Conduct annual performance evaluations and develop individual performance goals for fleet service administration staff as well as mid-year progress reviews.
¿ Manage workflow and delegate administrative tasks to the team of fleet services administrators and interns.
¿ As a lead member of the new client setup team, oversee the onboarding and implementation of all products for new clients.
¿ Cross-train other departments such as CST in product related subject matter to effectively respond to or triage client requests.
• Lead the development of and oversee the implementation of special projects to support product enhancements such as the roll-out of coupon book program to our portfolio.
• Develop and document new operational processes for new products and/or product enhancements. Re-engineer stale or inefficient procedures and communicate changes to all internal stakeholders.
• Assist in vendor negotiations using our large buying power for discounts and the procurement of third party services to ensure that we acquire goods and services at equal or better rates than our competitors.
• Act as a key stakeholder in the ongoing development of Fleet Access 2.0 as it pertains to our various fleet services offerings and the delivery of key data to enable our clients to better manage their fleet.
• Provide support and record retention/coordination for all RFPs for vendor bids for outsourced services.
• Assist in the development of and testing in the Front End IT projects
• Troubleshoot and resolve any challenges that may occur with all fleet services (with the exception of maintenance management and roadside assistance) in collaboration with Director of Fleet Services and Client Service Team
• Communicate with all third party vendors in relationship building
• Continuous development of product collateral, case studies, and sell sheets in conjunction with our marketing department
• Support our marketing team as a subject matter expert in line with our goals to position Merchants Leasing as thought leaders. This can include but is not limited to monitoring and responding to online threads via various social media outlets (like LinkedIn).

Job Experience:
• Perform demonstrations of third party portals and participated in sales calls as a subject matter expert when called upon.
• General administrative support for the Fleet Services Department
• Additional projects and/or duties as assigned by the Director of Fleet Services
• Excellent organizational skills and strong attention to detail ability to focus on accuracy
• Outstanding customer service abilities to include professional phone manner
• Ability to prioritize work and multi task
• Ability to effectively communicate with a wide range of client contacts from clerical to Executive level, both verbally and in written format
• Computer skills to include proficient word processing, excel, outlook and internet
• High energy, as well as a pleasant and professional demeanor
• Skills in decision making and problem solving
• Ability to work as part of a team while accomplishing departmental and company goals
• Self-motivated individual and ability to work independently with little direction
• Education level: Minimum of 3 years administrative experience, Minimum of Associates Degree, Bachelors Degree in marketing or communications preferred
• Computer Skills: Microsoft Word, Microsoft Excel, Internet, Outlook

Minimum Education Required: Associate

Years of Experience Required: 3-5 Years

Expected Travel Time: None