Foreign Language Customer Service Specialist in Tourism Job in Budapest
- Job opportunity for candidates with excellent language skills
- Good carreer opportunity in the Tourism industry
- Are you able to work in shifts?
Roles and responsabilities:
- Provide world class customer service and offer solutions to our guests during and after their travels by ensuring timely follow-up, closure and feedback to customers where required
- Communicate effectively with our customers and suppliers via our primary communication channels
- Inbound / Outbound calls
- Achieve the defined Service Level targets
- Share a positive attitude with fellow colleagues, up and down the organizational chart
- Be willing to solicit feedback from your peers as well as remain open to performance based reviews from your supervisors
- Provide training and mentoring to other members of the organization as requested
- Have the ability to work within a shift based working schedule abide by schedule adherence and punctuality guidelines
Required skills:
- Excellent understanding of the customer delight principles
- Fluent in English + a second foreign language: French, Russian,German
- Flexible to accommodate shift work; this includes working on weekends.
- Excellent decision making / problem solving skills
- Ability to multi-task
- Minimum 1 year experience in the hotel/travel agency/online travel business or call / contact center
Our offer
- newly established multinational team
- competitve salary and benefits
- Office location: Budapest city centre
October 31, 2009
• Tags: Foreign Language Customer Service Specialist in Tourism Job in Budapest • Posted in: General