Franchise Business Consultant
Position is located in the Baton Rouge, Louisiana area. Candidates must be open to relocation and have geographic flexibility.
(40%) Ensure Franchisees obtain Business Excellence
· Accountable for franchisee EBITDA and driving/leading change for success. as well as contractual compliance.
· Assist Franchisees in analyzing their business opportunities and areas for improvement through short and long term business planning and regular financial business reviews.
· Accountable for operational excellence and driving sales in the marketplace.
· Communicate and implement changes to standards, policies and contracts with Franchisees and follow up on all issues within the franchisee contract.
(30%) Conduct Operational Visits in all Franchise stores.
· Understand, interpret, uphold, and enforce standards, policies, and procedures.
· Evaluate all systems in stores in market to ensure proper compliance against DPLLC Standards and procedures and programs
· Evaluate all franchise stores at a minimum of 2 times per year.
· Conduct OER Turnarou nd Classes as necessary with underperforming franchisees/stores within specified time frame.
· Partner with OER Coach to ensure team effort as it pertains to driving operational results as per DPLLC standards.
(15%) Provide franchisees with appropriate coaching, training, education and development tools
· Ensure franchisees have completed and implemented all current store level training programs.
· Responsible for the communication / training and follow up of all new product and process roll-outs in their region.
· Assess training needs of assigned markets and identify problem(s) where training needs are evident.
· Partner with the Regional Trainers/WRC PeopleFirst to develop targeted training as well as delivery of standard programs
· Provide hands-on training during store visits.
· Provide positive, constructive, and actionable feedback.
· Identify operational gaps and make recommendations on areas for improvement.
· Act as Operations expert and resource for information to the marketplace.
· Assess and share best practices.
(5%)Enforcement of the franchise contract
· Responsible for understanding, interpreting, upholding and enforcing standards, policies and contracts
· Through the VP/FOD, manage franchisee application, default and termination process, including exit strategy for assigned region.
· Firm execution of franchisee commitments to store investment initiatives (equipment, relocations…)
· Responsible for the review and recommendation of all franchisee and store level variances to the VP/FOD
(5%) Facilitate effective Quarterly Business Meetings and Area Leader level marketing meetings
· Serve as primary operational support in all DMA meetings, and conference calls.
· Understand and drive franchise understanding of marketing plans and initiatives.
· Partner with Marketing Leaders and franchisees with sales planning, SLM execution and activities.
· Coordinate with Marketing Leaders to facilitate DMA meetings that are tailored to DMA needs
(5%) Serve as liaison between WRC, Area Office, Team USA Office and Franchisees
· Deliver company objectives and Regional goals and ensure they are communicated throughout their franchisees.
· Clearly communicate company direction and reasoning to Franchisees.
· Coordinate all necessary resources in crisis situations, i.e. robbery, death, natural disaster, etc.
· Ensure franchisees support and develop customer-focused culture.
· Ensure and facilitate the implementation of Domino’s Pulse.
QUALIFICATIONS:
· Bachelor’s Degree preferred
· 5 - 7 years multi-unit experience in restaurant industry required
· Experienced ensuring operational effectiveness for multi-unit organizations
· Ability to read and interpret financial statements; strong analytical skills
· Ability to effectively and professionally provide guidance and coaching to franchisees
· Strong oral and written communication skills including public speaking
· Strong organizational skills
· Significant overnight travel required
· Willingness to relocate required